THIS JOB WILL BE PERFECT FOR YOU IF:
- Have amazing personal and phone communication skills
- Have a record of speaking to people at length and the ability to deal with complaints in an empathetic manner
- An understanding of KPIs in business and the ability to optomise their own performance
- Help our clients get the best outcomes they can
- Want to learn on the job and are keen in evolve your current skills
- Computer and Social Media Literate
- Able to handle taking payments and managing money
Are you a warm, organised, confident communicator who enjoys helping people feel looked after from the very first phone call?
Do you enjoy speaking to people, solving problems, keeping things organised and making sure clients have a brilliant experience?
Are you comfortable using computers, booking systems, social media and online tools?
Then this role could be perfect for you.
At Gav Noble Physiotherapy, we help people move better, feel better and stay active. Many of our clients are over 50 and come to us because pain, stiffness or injury is stopping them from doing the things they love — walking, gardening, playing with grandchildren, Pilates, golf, pickleball or simply getting through the day with more confidence.
As our Client Care Specialist, you will be one of the most important people in the clinic. You are often the first voice a client hears and the first face they see. That first impression matters — a lot.
The Role
You will be responsible for managing a busy front desk, welcoming patients into the clinic, answering phone calls, helping convert enquiries into booked appointments and making sure every client feels valued, supported and cared for.
Your role is not “just reception.”
You will help create the kind of patient experience that makes people feel reassured, confident and happy to recommend us to their friends and family.
You will also help support the clinic’s marketing by assisting with social media posts, helping organise content, scheduling posts and making sure our online presence reflects the high standard of care we provide in the clinic.
Ultimately, your role is to help us grow the clinic by providing exceptional customer service, improving patient communication and helping more people discover how Gav Noble Physiotherapy can help them.
This Job Will Be Perfect For You If You:
Have excellent personal and phone communication skills.
Can speak to people with warmth, confidence and empathy.
Are comfortable having longer conversations with potential clients and helping them decide whether our clinic is the right fit for them.
Can deal with questions, concerns and complaints in a calm, kind and professional manner.
Are organised, reliable and able to manage several tasks at once.
Understand the importance of KPIs and are motivated to improve your own performance.
Want to help clients get the best outcomes possible.
Are keen to learn, develop and improve your skills.
Are computer literate and comfortable using online systems.
Are social media literate and happy to help with posts, scheduling and basic content organisation.
Can handle payments, invoices and money accurately.
Have a positive outlook and enjoy being part of a team.
Are proactive and willing to bring ideas to help improve the clinic.
Key ResponsibilitiesClient Care & Front Desk
Meet and greet patients warmly when they arrive at the clinic.
Manage the front desk and waiting room, making sure the environment feels welcoming, calm and professional.
Answer and return phone calls from potential, current and past clients.
Help new enquiries understand our services and book their first appointment.
Hold meaningful conversations with new clients, helping them feel listened to and understood.
Explain the value of our services clearly and confidently.
Handle price objections professionally and help clients understand the true value of expert physiotherapy care.
Make sure clients understand the time and cost commitment involved in their care.
Help clients feel excited and reassured before their first appointment.
Communicate with patients before, during and after appointments to ensure they are happy with their experience.
Build strong relationships with patients so they feel remembered, valued and looked after.
Bookings, Payments & Administration
Organise and manage clinic schedules to maximise efficiency and revenue.
Book appointments accurately and ensure the diary runs smoothly.
Take payments and manage money responsibly.
Ensure invoices are raised on time, every time.
Send invoices to the correct person or organisation, whether private, in-house or external.
Support the team with general administration and daily clinic organisation.
Keep records accurate and up to date.
Help maintain and update the clinic’s procedures library so that systems are clear and easy to follow.
Social Media & Marketing Support
Assist with preparing and managing social media posts for Gav Noble Physiotherapy.
Help create simple, engaging posts for platforms such as Facebook, Instagram and Google Business Profile.
Schedule posts in advance using social media planning tools where required.
Help share clinic updates, patient education tips, service information, Pilates updates, video links and clinic news.
Assist with repurposing content from the 10X Physio YouTube channel into shorter posts for social media.
Help make sure posts are clear, professional and written in a way that our audience can easily understand.
Check that social media posts include correct links, contact details and calls to action.
Help monitor comments and messages, and alert the correct team member when a reply is needed.
Support the clinic in keeping a consistent, friendly and professional online presence.
Bring ideas for posts that may help educate, encourage and engage our clients.
Help promote clinic services such as physiotherapy, Pilates, massage, shockwave therapy, orthotics and free discovery visits.
Skills & Competencies Needed
Excellent communication skills, both spoken and written.
A warm, friendly and empathetic manner.
Confidence speaking to people on the phone.
Ability to hold meaningful conversations with prospective patients.
Ability to answer questions in a way that builds trust and encourages people to take the next step.
Good organisation and planning skills.
Ability to prioritise tasks and manage a busy day.
Strong attention to detail.
Good computer skills.
Comfortable using booking systems, email, payment systems and social media platforms.
Ability to follow systems and procedures.
Reliability and follow-through.
Willingness to learn and improve.
Ability to work well as part of a team.
A proactive attitude and willingness to suggest new ideas.
An understanding that small details make a big difference to patient experience.
What We Will Do For You
Provide ongoing training and support in customer service, front desk administration and clinic systems.
Support you in developing your communication, sales and patient care skills.
Give you an enjoyable working environment with a friendly, supportive and hard-working team.
Give you the opportunity to make a real difference in people’s lives every day.
Help you grow in a values-driven clinic that strongly encourages personality-based service.
Provide a competitive salary with the opportunity to earn more as the clinic grows as a result of your impact.
Offer flexible working hours where possible.
Benefits
Flexible working hours.
Supportive team environment.
Ongoing training and development.
Opportunity to grow with the clinic.
Meaningful work helping people improve their health and quality of life.
Job Types: Full-time, Contract, Permanent
Pay: £22,500.00-£24,500.00 per year
Work Location: In person
