3rd Line IT Support Engineer overview;
As a 3rd Line IT Support Engineer, you will act as a senior escalation point for technical issues. This role is ideal for someone who thrives on solving complex issues, enjoys working with a wide range of technologies, and can take ownership of high priority incidents and projects.
You’ll act as an escalation point for 1st/2nd Line Engineers while contributing to the stability, security, and continuous improvement of our Customer’s IT environment. The role will be office based in Hull, with some travel to Customer sites as required.
Key Responsibilities
- Provide advanced troubleshooting and resolution for escalated incidents, service requests, and problem tickets.
- Manage and maintain Customer core infrastructure, including servers, virtualisation platforms, storage, and networking.
- Lead root cause analysis for recurring issues and implement long term fixes.
- Support and maintain Microsoft 365, Azure AD, and on prem Active Directory environments.
- Administer and optimise Windows Server environments (DNS, DHCP, Group Policy, file/print services).
- Oversee patching, updates, and system hardening across the estate.
- Deploy, configure, and maintain network equipment (firewalls, switches, VPNs).
- Contribute to IT projects such as migrations, upgrades, and new system implementations.
- Create and maintain technical documentation, knowledge base articles, and configuration records.
- Mentor junior engineers and provide guidance to 1st/2nd line engineers.
- Ensure Customer systems meet security, compliance, and operational standards.
Essential Skills & Experience
- At least 5 years proven IT experience with at least 1 yearin a senior technical support role.
- Strong knowledge of Windows operating systems (Server and Desktop), Active Directory, Group Policy, and DNS/DHCP.
- Hands on experience with virtualisation technologies (Hyper V).
- Solid understanding of Microsoft 365, Exchange Online, SharePoint, and Teams.
- Solid understanding of common IT hardware and devices, including internal components.
- Experience with Azure AD, identity management, and hybrid environments.
- Strong networking knowledge (TCP/IP, VLANs, routing, firewalls, VPNs).
- Ability to diagnose and resolve complex technical issues independently.
- Experience with backup solutions, disaster recovery, and business continuity.
- Experience with Antivirus and Email Security products.
- Excellent communication skills and the ability to work under pressure.
Desirable Skills
- Experience with other operating systems such as IOS, Android, MacOS.
- Experience of working with line of business applications such as Sage, Xero.
- Experience of working with VOIP telephony
- Experience of working with Ubiquiti and Sonicwall devices.
- Experience with monitoring tools
- Knowledge of ITIL processes.
- Relevant certifications such as Microsoft, Cisco, CompTIA.
Personal Attributes
- Analytical thinker with a methodical approach to problem solving.
- Self motivated, proactive, and able to take ownership of tasks.
- Strong customer service mindset with the ability to communicate technical concepts clearly.
- Team player who enjoys collaborating and supporting colleagues.
- Must have an interest/desire to keep up to date with the latest ever-changing technology.
- Must have a full clean UK driving license and vehicle.
- Must live locally to Hull and the surrounding villages and be able to reliably commute to the office.
Benefits
- Join a friendly, supportive, and collaborative team
- Work for a well-established business with over 40 years of success
- Opportunities for professional development and certifications
- Exposure to a wide variety of technologies and projects
- Company vehicle and mobile phone provided
- Free onsite parking
- Competitive salary based on experience
Please note: We receive a high number of applications for each role advertised and although we would like to, we are not always able to deliver feedback to unsuccessful candidates. If you have not been contacted within 30 days, then your application has been unsuccessful on this occasion. Thank you.
HBTC are committed to complying with the Employment Agencies and Employment Business Regulations Act (2003). We have obtained the necessary agreement from our clients to source candidates for their roles.
Job Types: Full-time, Permanent
Pay: £35,000.00-£39,995.00 per year
Benefits:
- Additional leave
- Company pension
- Free parking
- On-site parking
Application question(s):
- Please tell us how your skills and experience align with this role.
- Do you have a driving licence and own vehicle? (Required for this role)
- What are your salary requirements?
- Please tell us why you have applied for this opportunity
Experience:
Work authorisation:
- United Kingdom (required)
Work Location: In person
