Established in 2010, D Hughes Hospitality is a growing company with a team of over 150 people, operating multiple venues across Gwynedd in North Wales.
Samson's at Porthmadog Golf Club are seeking an experienced and motivated Restaurant Supervisor to support the daily operation of our restaurant and deliver exceptional customer service standards.
The successful candidate will work closely with management to lead front-of-house operations, supervise team members, maintain service quality, and ensure guests receive an outstanding dining experience.
Key Responsibilities
- Supervise and support front-of-house staff during service
- Ensure excellent customer service and guest satisfaction at all times
- Assist with staff training, scheduling, and performance monitoring
- Handle customer enquiries, complaints, and feedback professionally
- Support daily opening and closing procedures
- Maintain high standards of cleanliness, hygiene, and presentation
- Monitor stock levels and communicate ordering requirements
- Ensure compliance with food safety, health & safety, and company policies
- Coordinate with kitchen staff to ensure smooth service operations
- Assist management with achieving sales and operational targets
Requirements
- Previous experience in a restaurant, hospitality, or supervisory role
- Strong leadership and communication skills
- Ability to work in a fast-paced environment
- Excellent organisational and problem-solving abilities
- Flexible availability, including evenings and weekends
- Knowledge of food hygiene and health & safety standards
- Positive attitude with a customer-focused approach
Desirable Skills
- Experience using restaurant booking or POS systems
- Food Hygiene Certificate
- Bar or beverage service experience
- Ability to motivate and develop team members
What We Offer
- Competitive salary
- Team discounts
- Opportunities for career progression
- Supportive and professional working environment
- Ongoing training and development
If you think you have what it takes then to thrive in this position then we would love to hear from you.
Pay: £13.00-£14.00 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Sick pay
Experience:
- Management: 5 years (preferred)
Work Location: In person
