Main Objectives
- Fresh ideas, a new way of working, thinking outside the box and embracing change are what we are looking for. We are a company big enough to deliver but still small enough to care.
- Reporting to the station Airside Manager, The Operations Manager is responsible for managing operations activities on shift and the safety and welfare of the staff.
- Ensuring the highest delivery of services to Fenix/Red Handling group airlines is consistent, professional, safe, and secure.
The Role
- Responsible for coordinating day-to-day operations activities and follow-up of quality delivery failures on.
- Pro-activate management in shift planning and adapting to the needs of our customer's schedules is vital in this role.
- Cost-sensitive approach to resource planning handling is key to success; identifying lean processes and out-of-the-box ideas that will set us apart.
- Represent the company at various meetings, key stakeholders, airport third-party meetings or as requested
- To ensure service level agreements are met to provide the highest level of service offered to our customers.
- Delay management, ensure correct codes are used and root causes are identified.
- Implement standard SOP's and operating standards to help showcase Fenix as a growing ground handling company that can be recognised by its standard of work and delivery.
- Create a great place to work through recognition and communicating with the team by role modelling the company's Ethos of employee value.
- Work with the training team to create training plans to cover operation and future development of the team.
- Deliver consistently high department standards through robust routines and processes, delivering operational excellence and responsible for the safety and welfare of the operations employees.
- Identifying any inefficiencies at stations driving unnecessary costs or impacting quality delivery.
- Responsible for the performance management and development of the OPS and dispatch Agents.
- Build and develop stakeholders' relationships across the Airport.
- Develop new processes and ways of thinking to make Fenix "stand out" in terms of quality delivery.
- Reporting of accidents, incidents and near misses as per company policy.
- Complete department audits, covering flight files and processes.
- Manage station schedules and communicate changes as they happen.
Competency Requirements
- Minimum 3-5 years of experience in a management role in ground handling.
- Proven leadership skills and the ability to manage a diverse multinational workforce.
- Ability to develop and implement the strategic program.
- Proven ability to build and maintain confident stakeholder relationship
- Experience in Business Continuity, incident, and crises management
- Have the right to live and work in the UK
- Fluent in English - written and spoken
- Analytical reasoning skills related to process and value chain systems
Job Types: Full-time, Permanent
Pay: £50,000.00-£60,000.00 per year
Benefits:
- Company pension
- On-site parking
- Private medical insurance
Ability to commute/relocate:
- Gatwick Airport, West Sussex: reliably commute or plan to relocate before starting work (required)
Experience:
- leadership OCC/Dispatch: 3 years (required)
Licence/Certification:
Work Location: In person
