Night Telephonist / Controller
Pay: £12.80 - £14.80 per hour
Job Type: Full-time
About the Role
Apple Taxis is looking for a friendly, professional and customer-focused individual to join our Operations Team as a Night Telephonist/Controller.
We are much more than just a call centre. We provide an essential transport service to thousands of customers every day, and our team plays a vital role in ensuring every journey runs smoothly.
If you enjoy helping people, thrive in a fast-paced environment and can remain calm under pressure, we'd love to hear from you.
No previous taxi industry experience is required as full training will be provided. You'll initially be trained to answer customer calls and accurately enter bookings before progressing into a Controller role, dispatching work to drivers and helping to manage our live operation.
What You'll Be Doing
- Answering incoming telephone calls in a friendly, professional and efficient manner.
- Providing outstanding customer service to every caller.
- Accurately entering bookings into our computer dispatch system.
- Assisting customers with enquiries, journey updates and general information.
- Working closely with drivers to ensure bookings are completed efficiently.
- Progressing to dispatching vehicles and managing bookings once fully trained.
- Maintaining accurate records and following company procedures.
A Fast-Paced Operational Environment
This is not a typical office role. Our Operations Centre is the heart of a busy 24-hour taxi business, where every call matters and no two shifts are ever the same.
The phones can be busy throughout your shift, priorities can change within seconds, and you'll often be managing multiple tasks at once while remaining calm, professional and focused. You'll be speaking with customers, assisting drivers and working as part of a close-knit team to keep our operation running smoothly.
We're looking for someone who enjoys working in a fast-paced environment, thrives under pressure and takes pride in delivering exceptional customer service, even during our busiest periods. If you're organised, resilient, enjoy solving problems and genuinely like helping people, you'll fit in well with our team.
What We're Looking For
The successful applicant will have:
- A genuine passion for delivering excellent customer service.
- Excellent communication and telephone skills.
- A calm, confident and professional manner.
- The ability to remain composed under pressure.
- Strong computer and data entry skills.
- Excellent attention to detail.
- Good organisational and time management skills.
- The ability to multitask in a busy environment.
- A positive attitude, willingness to learn and work as part of a team.
- Excellent reliability, punctuality and attendance.
- Candidates are expected to maintain a clean, tidy, and professional appearance at all times.
Previous experience within the taxi industry or a busy office environment would be an advantage but is not essential, as full training will be provided.
Flexibility is Essential
Apple Taxis operates 24 hours a day, 365 days a year, providing an essential transport service to our community.
Because of this, applicants must be fully flexible and available to work a variety of shifts, including:
- Evenings
- Overnight shifts
- Early mornings
- Weekends
- Bank Holidays
- Public Holidays
Typical shifts include:
- 18:00 – 00:00
- 18:00 – 02:00
- 18:00 – 04:00
- 18:00 – 06:00
Overtime opportunities are regularly available.
Please only apply if you are able to commit to working evenings, nights, weekends and public holidays as part of a rotating shift pattern.
What We Offer
- Competitive hourly rate (£12.80 - £14.80 per hour)
- Full training provided
- Clear opportunities to progress into a Controller role
- Company pension
- Free or subsidised travel
- On-site pay for parking
- Ongoing support and development
Essential Requirements
- GCSE or equivalent.
- Excellent spoken and written English.
- Right to work in the United Kingdom.
Preferred
- Previous customer service experience.
- Experience working in an office or fast-paced operational environment.
- Full UK Driving Licence.
Application Questions
- Are you available to work evenings, nights, weekends, Bank Holidays and Public Holidays?
- Are you able to work a variety of shifts as part of a 24-hour, 365-day operation?
If you're looking for a role where every day is different, enjoy working as part of a supportive team and take pride in providing outstanding customer service, we'd love to hear from you.
Join Apple Taxis and help keep our city moving, day and night.
Job Type: Full-time
Pay: £12.80-£14.80 per hour
Benefits:
- Company pension
- Employee discount
- On-site parking
Application question(s):
- Are you able to work a variety of shifts as part of a 24-hour, 365-day operation?
- Are you available to work evenings, nights, weekends, Bank Holidays and Public Holidays?
- Do you live in the United Kingdom and available to work in our office bases? (Please note, we only require workers that reside within the UK, please do not apply if you are based overseas.)
Education:
- GCSE or equivalent (required)
Experience:
- Customer service: 1 year (preferred)
Language:
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
