About Us:
Set within a 375-acre estate on the banks of the River Tees, Rockliffe Hall is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities.
Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence.
Location: Rockliffe Hall, Darlington
Salary: £12.90 per hour
Hours: Fulltime - 40 hours per week. Early, mid and late shifts, 7 days per week, between 7am-11pm
Reports To: Head Concierge
Job Purpose:
The Concierge is a distinguished ambassador of the hotel, responsible for delivering exceptional, intuitive, and personalised service to every guest. As a key member of the Front of House team, the role ensures a seamless luxury experience, anticipating guest needs, exceeding expectations, and curating memorable moments that reflect the highest standards of a 5 star establishment.
Key Responsibilities of the Concierge:
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Deliver a warm, gracious, and professional welcome and departure experience for all guests and visitors
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Anticipate guest needs through observation and proactive engagement, delivering bespoke, personalised service
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Provide expert concierge services, including:
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Luxury dining reservations
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VIP experiences and exclusive events
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Chauffeur and transport arrangements
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Travel itineraries, private tours, and ticket procurement
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Handle all guest requests with efficiency, discretion, and a solution-focused mindset
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Consistently exceed guest expectations, creating memorable and unique experiences
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Maintain complete knowledge of:
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Hotel facilities, services, and promotions
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Local attractions, culture, and premium experiences
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Ensure all guest interactions reflect polish, poise, and emotional intelligence
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Provide flawless luggage handling with care, efficiency, and attention to detail
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Deliver a premium valet parking service
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Work in seamless partnership with Reception, Guest Relations, Housekeeping, and F&B
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Maintain a safe and secure environment for guests, colleagues, and visitors
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Maintain absolute discretion and confidentiality regarding guest information
Why Join?
To be part of a fantastic front of house team within a premium hospitality environment during an exciting period of transformation and growth.
Benefits:
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A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months)
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Pension Scheme (Aegon)
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Hospitality Rewards Scheme
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Life Assurance (Legal & General)
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Private Medical Insurance (WPA)
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Selected Discounts Across the Resort
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Enhanced Annual Leave for Long Service
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Annual Leave – 20 Days plus Bank Holidays
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Employee Assistance Programme (Hospitality Action)
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Staff Meals
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Uniform Laundry Service
“Our success is dependent on every single individual in our team”
