Retail Store Manager Chelsea – Luxury Preloved Fashion
Do you love fashion, especially luxury designer preloved fashion? If so, a career with Reloved Again could be the perfect opportunity for you.
Please send your CV and covering letter. Applications submitted without both documents will not be considered.
About the Role
We are looking for an experienced Retail Store Manager to join our growing luxury preloved fashion business in Chelsea. As the majority of our sales are completed online, this is a unique retail role that combines client relationship management, sales development, luxury fashion expertise, and showroom management.
Key Responsibilities
Client Matching & CRM Management
- Match new arrivals with existing buyers using our CRM database and historical customer data.
- Proactively identify sales opportunities and drive online conversions.
VIP Appointment Management
- Manage and grow our VIP shopping appointment programme.
- Contact existing and prospective clients by phone, email, and CRM tools to encourage bookings for in-person and video appointments.
Showroom Management
- Manage walk-in and drop-in appointments.
- Ensure the showroom is presented to the highest standard at all times.
- Keep pricing, point-of-sale materials, and product information accurate and up to date.
Consignment Development
- Work closely with our VIP Account Manager to increase consignment stock levels.
- Contact existing and lapsed clients to encourage consignments and maintain strong relationships.
Lead Management & Logistics
- Follow up on all buyer and seller enquiries via phone and email.
- Ensure all communications are correctly logged and actioned within the CRM.
- Coordinate with our courier partners to organise high-value collections and deliveries.
Content & Sales Support
- Review high-value listings and create detailed product videos to help drive sales.
- Showcase luxury pieces confidently and knowledgeably to potential buyers.
Store Security
- Be responsible for closing the store and ensuring all stock is stored securely and safely.
About You
You will be:
- Friendly, energetic, and highly personable.
- Passionate about luxury fashion and the preloved market.
- Comfortable working within a small team where reliability, trust, and accountability are essential.
- Confident speaking on the phone and building client relationships.
- Highly organised with excellent attention to detail.
Essential Requirements
- Previous experience as a Retail Store Manager.
- Excellent spoken and written English.
- Strong knowledge of luxury fashion brands and products.
- Experience using CRM systems.
- Proven retail sales experience.
- Strong organisational and administrative skills.
What We Offer
This is an exciting opportunity to help shape a fast-growing business within the thriving luxury resale sector. You will be able to develop a highly personalised shopping experience for our clients while working in a beautiful Chelsea showroom environment.
- Competitive salary
- Generous bonus scheme following successful completion of probation period
- Opportunity for immediate start
- Supportive and entrepreneurial team environment
References will be required.
How to Apply
Please send your CV and covering letter. Applications submitted without both documents will not be considered.
Job Type: Full-time
Pay: £14.00-£17.00 per hour
Benefits:
- Casual dress
- Store discount
Experience:
- Retail sales: 1 year (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
