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Join our team as a Customer Service Representative for a 3-month contract with a local authority in Swindon. This role is pivotal in delivering high-quality customer service through the Council’s inbound contact centre. You will play a crucial role in promoting a digital-first approach, guiding residents to access a wide range of services online while ensuring all inquiries are managed efficiently and professionally.
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Handle inbound calls from residents, providing accurate and timely information.
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Deliver a professional, friendly, and customer-focused service at all times.
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Understand customer needs and provide appropriate solutions or guidance.
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Encourage and support customers to access services online.
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Promote digital self-service options to improve accessibility and efficiency.
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Assist customers in navigating online systems and information.
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Previous experience in a customer service or contact centre environment (desirable).
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Experience handling inbound calls and dealing with customer inquiries.
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Experience supporting customers with digital or online services (desirable).
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GCSEs (or equivalent) including English and Maths.
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Relevant customer service qualifications (desirable).
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Working hours: 37 hours per week, Monday - Friday, 9 am to 5 pm.
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Work arrangement: 3 days in the office and 2 days remote, with mandatory office presence on Tuesdays for team office day.
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Interviews will be conducted in person at Civic Offices, Euclid Street, Swindon.
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We operate on a bi-weekly schedule.
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Application deadline: 28th May 2026. Apply ASAP.
To provide high-quality customer service to residents of Swindon through the Council’s inbound contact centre, ensuring access to a wide range of services and support.
