The role
We’re looking for an Anti-Social Behaviour Officer to join our leading Anti-Social Behaviour service in the Housing team here at Southern Housing.
Reporting to the ASB Manager, you’ll deliver excellent service to residents affected by ASB. You’ll triage new ASB reports, assess situations, and create action plans to investigate, manage risks, and support those affected. You’ll manage a varied ASB caseload, investigate incidents, evaluate evidence, and take appropriate action, including legal remedies. You’ll also contribute to neighbourhood strategies to tackle ASB.
Responsibilities include:
Completing risk assessments and dynamically assess situations to tackle ASB and support complainants.
Investigating reports of nuisance, harassment, and anti-social behaviour (and occasionally domestic abuse), and determine appropriate actions.
Deciding on additional measures for evidence gathering, such as sound recording and CCTV.
Maintaining high standards of case management and support teams through supervision.
Keeping meticulous records of all actions, discussions, and decisions.
What You’ll Need:
Experience in ASB case management, preferably in social housing.
Excellent communication skills across various channels.
Teamwork skills to deliver excellent service in a challenging environment.
Experience with equality and diversity issues, including Equality Impact Assessments.
Professional curiosity to identify residents with support needs.
Ability to manage resilience in a challenging environment.
Research and analytical skills to interrogate partnership data bases to support multi agency case reviews and action planning
In your supporting statement, it is important that you address how you meet each of the above six criteria providing real examples.
Closing Date: 14th July 2026 at 23:59
Interview Date: W/C 20th July 2026
Please note, we reserve the right to close this vacancy early, should we receive a high volume of applications
Applying for roles with us
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you
Pension
Life
assurance
Healthcare cash plan
Eyecare & dental
Birthday
leave
Retailers discounts
Cycle
to work
Buy & sell
annual leave
Season ticket loan
In-house academy & career development
Flexible working
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Inclusion & Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.
We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
