Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? We are looking for a Customer Account Manager to join our team. In this role, you will play a vital role in ensuring our customers receive a high-quality service and support to sustain their tenancies while effectively managing income and minimising customer debt. This role offers a unique and rewarding opportunity to work across a variety of settings, providing vital cover for Customer Account Managers during annual leave, sickness, and peak periods. Rather than being based in one fixed patch, you’ll get to make a difference in a variety of communities and services, building a broad and valuable skillset along the way. While your base will be in Cardiff, you’ll travel across all areas we cover depending on the need, making this an ideal role for someone who enjoys variety, meeting new people, and adapting to different environments. It’s a fantastic chance to support and advise a wide range of customers across South Wales, all while developing your experience and making a real impact wherever you go.
About the role
As a Customer Account Manager, you will be the primary point of contact for our customers, providing them with a proactive and supportive income service. You will use data to identify customers at risk of debt and offer preventative support, as well as provide advice, guidance, and assistance to customers in debt. By working collaboratively with internal and external partners, you will strive to support our customers in sustaining their tenancies and reducing arrears.
You will be responsible for effectively managing rent accounts, ensuring that income is maximised, and customers are supported in maintaining their tenancies.
This is a 37 hour agile role, permanent basis. The team work from home, in the community and meet routinely in the local office for team meetings depending on which team you’re working with at that time.
Skills and Experience Needed
The ideal candidate will have experience delivering an effective income management service, supported by a strong track record of working collaboratively within a team to provide flexible, person centred support. They will demonstrate the ability to build and maintain productive relationships with external agencies and organisations, alongside excellent knowledge of welfare benefits and local support services available to customers. A commitment to putting customers first is essential, along with clear evidence of delivering services that reflect this approach.
A full driving licence and access to a car are essential for this role, as you will be required to travel across all our operating areas as needed. This flexibility is key to supporting teams effectively and ensuring our customers receive a consistent, high‑quality service wherever cover is required.
Values
At Codi, our values are Compassionate, Authentic, and Progressive. When you join us, you’ll embrace these principles and thrive in an environment shaped by them.
Perks, Benefits and a glimpse into our Codi world
This is a 37 hour, permanent with a competitive salary, along with a great package designed to support you at work and beyond.
- £37,726 per annum pro rata
- Mixture of office and home working, depending on business needs
- 26 days holiday, pro rata entitlement plus Bank holidays. Rising to 31 days with an extra day for each full year of service.
- Sick Pay, rising with length of service up to 6 months full pay after 4 years.
- Blue Light Card Eligibility giving discounts at 15,000 brands.
- Continuous professional training and development
- Mileage paid at 45p plus 5P per passenger per mile
To explore the full range of benefits, perks and rewards, visit: Careers - Codi
Who are Codi Group?
Codi is a not-for-profit with a big heart and an even bigger mission. As Wales’ largest provider of housing, care, and support, we’re here to help people live well, feel supported, and rise to their full potential.
We look after almost 25,000 homes across Wales and are gearing up to build more than 4,500 new ones in the next five years. Every day, our teams support nearly 17,000 individuals with services that make a real and uplifting difference to people’s everyday lives.
With over 3,000 passionate colleagues, Codi is a major player in the Welsh economy—powered by strong partnerships, shared values, and a genuine love for helping communities thrive.
Our name says it all: ‘Codi’ means rise in Welsh. It reflects who we are, where we come from, and our ambition to lift expectations, lift communities, and lift each other.
FREDIE
At Codi Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity to rise with us and we encourage you to apply now.
If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact [email protected] or 0300 373 5262
How do you apply?
If you have the skills and experience required, please follow the prompts to apply now.
SJR
Pay: £37,726.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking
- Work from home
Work Location: Hybrid remote in Newport NP20 1AA
