The Role
We’re looking for a self-starter with a keen eye for detail, and excellent communication and teamwork skills, our Sales Administrator opportunity could be the role for you. You will be responsible for delivering first line support to both internal and external customers.
The role is highly varied and part of a team which sits centrally within the business ensuring all elements of the customer journey are met to a high standard.
We are a small team with a hands-on approach and looking for someone who would enjoy this working environment contributing to the overall success of the business.
Key Responsibilities
· Provide sale administration support to the sales team
· Processing quotes and orders through the CRM (Salesforce)
· Maintaining accurate CRM notes
· Sourcing products to ensure a competitive price and short lead time
· Quality checking and approving sales orders
· Raising sales orders & purchase orders into Sage
· Liaising with suppliers, managing lead times & order updates
· Collaborate with internal departments to ensure complete end to end management of orders and queries
· Updating order statuses, order progression, ETA’s and POD’s from Suppliers into Salesforce, while
ensuring customer expectations are met and when not appropriate escalation is taken
· Assist with the set-up & maintenance of TRG customer tools such as TRG Hub
· Dealing with incoming Customer Care calls, emails and helpdesk tickets in a professional and timely
manner
· Creating and managing RMA’s assuring they fall in line T&C’s; raising sales returns and purchase
returns when required
· Other duties as assigned
What Success Looks Like
- Strong Organisational Skills: The ability to prioritise tasks, manage time effectively, and maintain orderly systems is crucial for managing diverse responsibilities like processing orders, updating customer records, and scheduling meetings.
- Attention to Detail: Accuracy in data entry, invoicing, and report generation is vital to prevent errors and ensure data integrity in CRM systems and documentation.
- Proactive Initiative: A great administrator anticipates potential bottlenecks or needs and resolves them before they become problems, actively looking for process gaps and suggesting improvements.
- Excellent Communication: Clear, professional, and timely communication—both written and verbal—is essential for liaising between sales reps, managers, customers, and other departments (e.g. logistics, finance).
- Customer Service Mindset: While they might not be closing deals, they often handle customer inquiries and after-sales support, requiring a helpful, patient, and professional demeanour to build and maintain strong customer relationships.
- Adaptability and Teamwork: The role often involves juggling multiple tasks in a fast-paced environment and collaborating effectively within a team, requiring flexibility and the ability to work well with others.
What We’re Looking For
- Desired Admin NVQ qualification
- Essential experience in administration
- Salesforce experience – not essential
Competitive package
- Competitive Salary £26,000 dependent on experience
- Monday – Friday – full time hours 37.5 hours per week Office based
- 25 days holiday rising to 27 days after 3 years’ service (plus Bank Holidays)
- Pension scheme
- Health Cash Plan
Job Type: Full-time
Pay: £25,500.00-£26,000.00 per year
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
