£26,500
Monday to Friday, 08:30am - 5:30pm
40 hours per week
Telford, TF3 4NB
Are you passionate about helping people and making a real difference in their lives? If so, you may be interested in our Customer Services team where you will be offering front line support to our customers.
We are looking for someone who is ready to dive into the world of life and pension policies, delivering top-notch service that puts our customer first. Working in our fast-paced Contact Centre, you will be handling a mix of inbound and outbound calls, aiming to resolve things first time and in the right way.
What we’re looking for...
- Previous Call Centre experience required
- Great communication skills and a natural ability to listen
- Strong communicators who can listen, simplify complex information, and stay calm under pressure
- Adaptable problem-solvers, with attention to detail and comfortable using multiple IT systems including Microsoft Office (Word & Excel)
- A team player who is open to feedback and always looking to improve
What you will get…
- Annual Leave: 20 days of paid holiday, plus 5 additional Rejuvenation Days to help you rest and recharge, alongside all UK public holidays
- Pension Scheme
- Life Assurance
- Income Protection
- Private Medical Insurance
What you will be doing...
- Handling calls to and from customers about their life assurance, savings, investments, or pension plans, confidently, making sure every customer feels heard and supported
- Respond to and resolve customer queries from different teams with empathy, maintaining high standards of service
- Maintain accurate records and documentation in line with company processes and regulatory requirements
- Spotting opportunities to improve how we do things and sharing your ideas
Why join us?
You will be part of a supportive team that is all about doing the right thing for our customers. You will receive the training you need, the support to grow, and the chance to make a real impact.
About our client:
Servaada is a UK-based, FCA-regulated business and a wholly owned subsidiary of Wipro Limited, a leading AI-powered consulting, technology, engineering, and business process services company. We help our clients provide excellent customer service to their retail and corporate customers – while optimising efficiency, reducing operational risk, and operating consistently with the FCA’s strict regulatory framework. Our core mission is to enhance customer journeys and support our clients in placing their customers at the heart of their business. Every engagement is designed to reflect brand values and deliver fair, transparent, and consistent outcomes.
Start your application today!
