Overview
We are the regions leading Accident Repair Centre / Bodyshop and are looking for a highly organised, office based front of house, to be the first point of contact for our customers.
This is a post to initially cover maternity leave
This pivotal role will involve call handling inbound & outbound, email handling, customer greeting, diary management, data entry and back office administration, in a fast paced and demanding environment.
You must have excellent communication skills, both written and verbal and a high level of attention to detail. Organizational skills & diary management along with an outgoing & friendly personality would be ideal
Previous experience in the motor industry would be advantageous but not essential.
The roll is full time.
This is a diverse role with no two days being the same, so would appeal to a person who thrives on an ever changing environment.
Occasional Saturdays may be required
Duties
- Greet customers in a courteous and professional manner, ensuring a positive first impression
- Manage incoming calls using proper phone etiquette, directing enquiries to the appropriate departments
- Maintain appointment schedules for estimates and work
- Dealing with insurance & accident management companies
- Perform data entry tasks accurately using Microsoft Office applications.
- Data entry and back office admin duties
- Filing and diary management
Experience
- Previous office and customer facing experience is preferred but not essential; training will be provided for suitable candidates
- Proficiency in computer skills including Microsoft Office (Word, Excel, Outlook), experience with an in-house database is desirable
- Strong organisational skills with the ability to prioritise tasks effectively
- Excellent phone etiquette and communication skills to interact confidently with clients and colleagues
- Ability to prioritise and have problem solving skills
- Demonstrated ability to work efficiently in a fast-paced, ever changing environment while maintaining exceptional attention to detail
Job Type: Full-time
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Company pension
- Employee discount
- Private medical insurance
Experience:
- Administrative: 3 years (preferred)
- Customer Facing: 3 years (preferred)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
