Job Overview
We are seeking a dynamic and experienced Front of House Supervisor to oversee daily operations within our hospitality establishment. The successful candidate will be responsible for leading the front-of-house team, ensuring exceptional customer service, and maintaining high standards of food safety and cleanliness. This role offers an excellent opportunity for individuals with a passion for hospitality, leadership, and team management to contribute to a vibrant dining environment.
Established hourly rate is £13.50 plus an average Tronc rate of £4 per hour.
Duties
- Supervise and coordinate front-of-house staff, including serving and hospitality personnel
- Oversee food preparation and ensure adherence to food safety standards
- Manage reservations, seating arrangements, and customer flow to optimise service efficiency
- Assist with food production tasks when necessary, supporting kitchen staff during busy periods
- Ensure the presentation of the dining area meets brand standards and maintains a welcoming atmosphere
- Handle customer enquiries, complaints, and feedback professionally to ensure guest satisfaction
- Train new team members in service procedures, health & safety protocols, and company policies
- Monitor stock levels of service supplies and place orders as needed
- Collaborate with kitchen management on menu changes or special events
Experience
- Proven supervising experience within a restaurant or hospitality environment
- Strong background in food preparation, cooking, and food safety practices
- Experience in restaurant service, including serving guests and managing team dynamics
- Knowledge of culinary processes and kitchen operations is desirable
- Previous hotel or barista experience is advantageous but not essential
- Demonstrated leadership skills with the ability to motivate and manage a diverse team
- Familiarity with food production standards and hospitality industry regulations
This role is ideal for organised professionals who thrive in fast-paced environments and are committed to delivering outstanding guest experiences. Applicants should possess excellent communication skills, a proactive attitude, and a genuine passion for hospitality.
Pay: Up to £17.50 per hour
Benefits:
- Company pension
- Discounted or free food
- Flexible schedule
Work Location: In person
