Helpdesk Supervisor
Leeds City Centre (Hybrid Working)
Up to £32,000 + Benefits
We are recruiting on behalf of our facilities management client for a Helpdesk Supervisor to join their growing team based in Leeds City Centre.
This is an excellent opportunity for an experienced Helpdesk Coordinator or Team Leader looking to take the next step in their career, or an established Supervisor seeking a new challenge within a fast-paced FM environment.
The successful candidate will be responsible for overseeing a small team of two Helpdesk Coordinators, ensuring service requests are managed efficiently and client expectations are consistently exceeded.
Key Responsibilities:
- Supervising and supporting a team of two Helpdesk Coordinators
- Managing the day-to-day operation of the helpdesk function
- Ensuring reactive and planned maintenance requests are logged, allocated and completed within agreed SLAs
- Monitoring engineer attendance, work progress and job completion
- Producing reports and maintaining accurate records across CAFM systems
- Acting as a key point of contact for clients and internal stakeholders
- Identifying opportunities to improve processes and service delivery
- Supporting with escalations, complaints and service-related issues
Candidate Requirements:
- Previous experience within a Helpdesk, Facilities Management, Maintenance or Service Desk environment
- Experience supervising, mentoring or leading a small team
- Strong organisational and communication skills
- Experience working with CAFM systems and service management processes
- Ability to prioritise workloads and work effectively in a fast-paced environment
- Customer-focused approach with excellent attention to detail
Package:
- Salary up to £32,000
- Hybrid working arrangement
- Leeds City Centre location
- Excellent opportunity for career development
- Supportive and collaborative working environment
If you are looking to join a well-established organisation and play a key role in delivering high levels of service across a busy facilities management contract, we would like to hear from you.
#INDNORTH
Pay: £31,000.00-£32,000.00 per year
Work Location: In person
