Company Overview
Thornton Hall Hotel & Spa is an award-winning 4-star hotel and spa located in the picturesque village of Thornton Hough on the Wirral. Renowned for its luxurious facilities and exceptional service, our establishment is committed to providing memorable experiences for our guests through comfort, elegance, and top-tier amenities.
Summary
Thornton Hall Hotel & Spa is looking for a professional, organised, and hands-on Deputy Housekeeping Manager to assist in leading our housekeeping department and maintaining the exceptional standards our guests expect.
Working alongside the Housekeeping Manager, you will help oversee the daily operation of housekeeping services throughout the hotel, spa, wedding, and conference facilities. This role requires excellent attention to detail, strong leadership abilities, and a passion for delivering outstanding guest experiences in a luxury hospitality environment.
Key Responsibilities
Daily Department Operations
Assist in the smooth day-to-day running of the housekeeping department, ensuring all guest rooms, public areas, spa facilities, and back-of-house areas are maintained to the highest standards of cleanliness, presentation, and hygiene.
Team Supervision & Support
Support and supervise housekeeping staff during shifts, providing guidance, encouragement, and hands-on assistance where required. Help maintain a positive and productive working environment across the department.
Room & Public Area Inspections
Carry out regular inspections of guest bedrooms, corridors, function suites and public areas to ensure cleanliness standards, presentation, and attention to detail consistently meet company expectations.
Staff Training & Development
Assist with the induction and ongoing training of housekeeping team members, ensuring all staff understand cleaning procedures, company standards, health & safety requirements, and guest service expectations.
Staff Scheduling & Rotas
Help prepare daily staffing plans and weekly rotas to ensure appropriate departmental coverage during busy periods, weddings, events, weekends, and peak occupancy times.
Stock Control & Ordering
Monitor housekeeping supplies including linen, cleaning products, toiletries, and guest amenities. Assist with stock ordering, inventory checks, and maintaining cost control procedures.
Guest Service & Complaint Resolution
Respond promptly and professionally to guest requests, special requirements, and housekeeping-related concerns, ensuring issues are resolved efficiently and guest satisfaction is always maintained.
Health & Safety Compliance
Ensure all housekeeping activities are carried out in line with company policies, COSHH regulations, manual handling procedures, and general health & safety standards.
Interdepartmental Communication
Work closely with Reception, Maintenance, Food & Beverage, Spa, and Events teams to coordinate room priorities, maintenance issues, VIP arrivals, and event preparation requirements.
Laundry & Linen Management
Assist in overseeing laundry operations, including linen usage, stock levels, quality control, and ensuring timely turnaround of bedding and towels.
Standards & Performance Support
Support the Housekeeping Manager in achieving departmental targets, maintaining service quality, improving operational efficiency, and ensuring excellent guest feedback and cleanliness scores.
Required Experience & Skills
Essential Experience
- Previous experience in a housekeeping supervisory, team leader, or assistant management role within a hotel, resort, or hospitality setting
- Experience managing teams within a fast-paced customer-focused environment
- Strong understanding of professional cleaning standards and housekeeping procedures
Essential Skills
- Excellent organisational skills with the ability to prioritise workload effectively
- Strong leadership and team management abilities
- High attention to detail and commitment to maintaining luxury presentation standards
- Professional communication and interpersonal skills
- Ability to remain calm and efficient under pressure
- Flexible and reliable approach to working shifts, including weekends and bank holidays
Desirable Experience
- Experience within a luxury hotel, spa, wedding, or events venue
- Knowledge of COSHH regulations and hotel health & safety practices
- Familiarity with hotel property management or housekeeping software systems
- Previous experience assisting with recruitment, training, or performance management
What We Offer
- Staff discounts across hotel, spa, dining, and leisure facilities
- Ongoing training and development opportunities
- Career progression within a respected hospitality business
- Supportive team environment
- Uniform provided
Pay: From £27,000.00 per year
Benefits:
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
Work Location: In person
