Job Summary
We are seeking an organised and detail-oriented administrator, ideally with export experience, to support our sales office operations. This is a key role responsible for ensuring the accurate processing of orders, smooth coordination of shipments and delivery of excellent customer service.
Responsibilities
- Process sales orders accurately and efficiently using Sage 200.
- Act as a primary point of contact for customers regarding order status, delivery updates, and queries.
- Support the sales team with order tracking and general administration.
- Maintain and update customer records, pricing and product information.
- Liaise with internal teams to meet delivery schedules.
- Resolve order discrepancies, delays, or customer issues in a timely and professional manner.
- Produce reports and provide general administrative support as required.
- Prepare and manage export documentation, including commercial invoices, packing lists, and shipping paperwork.
- Coordinate international shipments, liaising with freight forwarders, couriers, and logistics providers.
- Ensure compliance with export regulations, customs requirements, and Incoterms.
Skills & Experience
Essential:
- Proven experience in a Sales Administration or similar role.
- Strong organisational skills with excellent attention to detail.
- Effective communication skills, both written and verbal.
- Ability to prioritise workload and work to deadlines.
- Proficient in Microsoft Office (Excel, Word, Outlook).
Desirable:
- Experience using Sage 200
- Hands-on export experience (documentation, shipping processes, compliance) or a desire to learn.
- Experience working with freight forwarders/international logistics.
Personal Attributes:
- Highly organised and proactive
- Strong team player with a collaborative mindset
- Customer-focused and solution-oriented
- Able to work under pressure and manage multiple tasks effectively
Fully office based role.
Working hours: 9am - 5pm Monday to Friday
Salary range: £26,500 - £27,500 depending on experience.
Pay: £26,500.00-£27,500.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
