Overview
We are seeking a dedicated Credit Controller for a fixed-term contract of six months for a client in Gloucester. The successful candidate will play a vital role in managing the organisation’s credit control processes, ensuring timely collection of outstanding debts, and maintaining positive client relationships. This role offers an excellent opportunity to develop your financial skills within a dynamic environment, supporting the organisation’s cash flow and financial stability.
Duties
- Review and validate aged debt to ensure accuracy and legitimacy of outstanding balances.
- Take a structured approach to debt collection, prioritising higher-risk and overdue accounts.
- Monitor debtor accounts and identify trends or recurring issues impacting payment.
- Proactively contact students, sponsors, and external organisations to secure payment of outstanding balances, using a professional and supportive approach.
- Use a range of communication methods (email, phone, formal letters) in line with policies.
- Negotiate payment plans where appropriate, ensuring they are realistic and adhered to.
- Investigate and resolve queries or disputes relating to outstanding invoices in a timely manner.
- Work closely with internal departments to understand the origin of debts and resolve discrepancies.
- Ensure all actions and outcomes are accurately recorded.
- Build strong working relationships with internal stakeholders to improve debt recovery outcomes.
- Liaise with third-party collection agencies, preparing and passing suitable cases in line with University procedures.
- Act as a key point of contact for aged debt-related queries across the institution. Reporting & Analysis
- Produce weekly aged debt reports and progress updates for the Senior Finance Team and other stakeholders, as required.
- Provide insight into collection performance, risks, and recovery forecasts.
- Highlight problem areas and recommend process improvements, where appropriate. Write-offs & Escalation
- Assess aged debt and recommend write-off actions where recovery is no longer viable, supported by clear rationale.
- Ensure all write-offs comply with financial regulations and approval processes.
- Escalate complex, sensitive, or high-value cases appropriately.
Skills
- Proven experience in accounts payable or credit control roles within financial services or similar sectors.
- Strong analysis skills with the ability to interpret financial data accurately.
- Proficiency in accounting software and data entry systems.
- Excellent phone etiquette and communication skills, capable of handling challenging conversations professionally.
- Good organisational skills with attention to detail to ensure accuracy in record keeping.
- Experience with telemarketing techniques for debt collection is desirable but not essential.
This position is an excellent fit for organised individuals with a keen eye for detail who are looking to develop their career within finance and credit management. The role offers valuable experience working within a professional environment committed to high standards of service delivery.
INDHP
Pay: £26,000.00-£27,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: Hybrid remote in Gloucester
