Based: Milton Keynes
Working Schedule: Monday to Friday - Office Based
Salary: Competitive
About the Role
We’re looking for a proactive and detail-focused Account Support Co-ordinator to join our Account Management team. This is a fast-paced, high-volume role where you’ll play a key part in managing quotes and work orders, supporting contract delivery, and building strong relationships with both clients and suppliers.
You’ll work closely with the Account Manager to ensure service delivery meets agreed KPIs, while identifying opportunities to improve processes and reduce inefficiencies.
What You’ll Be Doing
-
Reviewing and managing high volumes of quotes and estimates, ensuring accuracy and appropriate approvals
-
Working with branch managers and client representatives to validate site-specific requirements
-
Acting as a key point of contact for client escalations, ensuring SLAs are met
-
Monitoring and managing outstanding work orders, driving issues through to resolution
-
Supporting the communication between clients and suppliers
-
Analysing data and identifying trends in quotes, rejections, and spend
-
Assisting with monthly reporting, including breakdowns of spend and performance
-
Supporting the wider team with system, data, and process updates during peak periods
-
Building strong, collaborative relationships across internal teams, clients, and suppliers
What We’re Looking For
-
A proactive self-starter who can take ownership of their workload
-
Excellent attention to detail and accuracy
-
Strong organisational skills with the ability to prioritise in a fast-paced environment
-
Confident communication skills, both written and verbal
-
Good analytical and problem-solving ability
-
Strong numeracy skills
-
Intermediate Excel skills (e.g. VLOOKUPs, Pivot Tables)
Why Join Us?
You’ll be part of a collaborative and supportive team where your ideas and contributions matter. We’re committed to continuous improvement and delivering excellent service to our clients—while giving you the opportunity to grow and develop your skills.
Our culture is built around:
-
Simplicity – making things easier and more efficient
-
Quality – delivering excellent service and safe outcomes
-
Passion – taking pride in what we do and supporting each other
