You will be working 20 hours across the working week providing administrative services as directed by the Remedi Restorative Nottinghamshire Manager. You will be the central point of contact for Restorative Justice referrals and enquiries across Nottinghamshire based in Radford. Your role will involve:
- Manage direct correspondence with individuals affected by crime, ensuring communication is handled sensitively and professionally.
- Liaise effectively with partner agencies, including Nottinghamshire Police, the Probation Service, and Witness Care, to obtain relevant information while maintaining strict adherence to GDPR policies and data protection procedures.
- Receive, triage, record, and allocate referrals in a timely and accurate manner.
- Maintain and update case records across Remedi and partner agency systems, ensuring all information is accurate, compliant, and up to date.
- Provide comprehensive administrative support to the wider team, including attending internal and external meetings and producing clear, accurate minutes and action points.
- Compile statistical data and produce reports for the Remedi Manager as required.
- Undertake any other duties commensurate with the role, as directed by the local Remedi Manager.
The skills and qualities you will need to do the job well are:
Communication: You will need to have excellent communication skills, which will involve listening and responding to what is being said so people will feel supported and valued. Alongside discussing the Restorative process, the role may also involve signposting to other services for support. The ability to communicate in a clear, timely fashion (verbally and in writing) with partner agencies is also required.
Flexibility: You will be required to work your hours over 5 days Monday – Friday within the Restorative Nottinghamshire Hub in Radford. However, there will be some degree of flexibility regarding working hours which will be agreed with the Remedi Manager to ensure the needs of the service are being met.
Motivation: An ability to work on your own initiative and identify areas of work which can be streamlined for a more effective service is essential. Often you will be the only Remedi staff member based within the Restorative Nottinghamshire Hub, therefore this is an expectation you will always promote and raise awareness of the service positively.
IT Capable: it is essential that you are proficient in using:
· Email
· Electronic calendar
· Word
· Excel
· Microsoft TEAMS and Zoom communication platforms
Proficient in the use of appropriate Police IT systems (Please note, training and support will be provided in this area of work).
You will be required to record, monitor, and collate statistics and feedback gathered from service users on electronic IT systems. Accurate and up to date information is essential. Internal and external meetings minutes recording will be essential and must be clear, accurate minutes and have clear action points.
Safety: We want you to work safely in all aspects of the role- health and safety, safeguarding for all concerned, data protection, risk assessment etc. Full training will be provided in all these aspects, and we will be looking for someone committed to achieving high standards in regard to all of these issues.
WHAT TO EXPECT
- Internal and external training provided. The expectation is that you engage in this training and implement it within your working life.
- This role will be based in Radford custody suite, Nottingham; but you will at times be required to travel to other areas for meetings and training.
- This role will be subject to Police Vetting clearance. You will need clearance to take this role.
We will provide:
- IT equipment where required.
- Quarterly wellbeing hours
- Line management support and guidance
- The role requires DBS and Level 2 Police Vetting
- Salary £23,140 (Actual £13,222)
- 6% employer pension contribution
- 26 days leave per annum plus bank holiday
Pay: From £23,140.00 per year
Application question(s):
- Interview will take place on Monday 29 June 2026 - please note we are not able to offer an alternative date
- The role requires DBS and Level 2 Police Vetting
- You will need to hold a valid UK driving license and have access to your own car
Work Location: Hybrid remote in Nottingham
