We are looking for a super organised Customer Services coordinator to join our team.
Healthmatic deliver a range of services to the public sector. Across the Group we deliver the cleaning and maintenance of public facilities, data capture and analysis services, equipment installation, the operation and maintenance of access control systems and the design and construction of modular buildings.
We work closely with Local Authorities and carefully selected partners to improve quality of life services to the general public, improve the cost effectiveness of public services and provide innovative service solutions.
We have been building our team to support business growth and as we launch a new initiative which will significantly increase both revenues and the size of our workforce, we now wish recruit a Customer Services Coordinator who can work alongside our high performing Operations team in our Head Office in Calne, Wiltshire.
The Role
The Customer Services Coordinator is a key member of the Operations team, working collaboratively with colleagues in other departments, reporting directly to the Operations Manager.
Key responsibilities will include:
Customer Service:
- Receiving incoming calls and providing information/guidance to callers regarding services and products.
- Qualifying sales enquiries and capturing relevant information. Inputting data to CRM and service management systems.
- Directing queries to appropriate support groups.
- Communicating with clients and colleagues proactively regarding active cases and opportunities.
- Monitoring company service management system, scheduling field based activities efficiently.
- Generating and analysing periodic activity reports. Presenting data and recommendations to service team and client representatives.
- Producing regular performance data for distribution, internal and external.
Systems Administration:
- Data inputting and monitoring, using CRM software and service management systems.
- Contributing to the ongoing development of company systems, processes and procedures.
- Processing spares orders and placing procurement orders with suppliers.
- Monitoring communication streams, filtering and prioritising activities.
- Providing occasional administrative assistance for meetings (note taking).
Team Development:
- Close support to the Operations Manager, working within the Operational team.
- Assisting in the development of working practice and operational process.
Key attributes:
- Great communications skills, with the ability to instil confidence in both clients and colleagues alike.
- Confident and assertive with a passion for customer service.
- Have an eye for detail.
- Competent in the use of MS Office tools with the ability to learn and use other bespoke systems.
- Self-motivated with the ability to prioritise and multi-task.
- A team player, naturally supportive and tolerant of colleagues, able to contribute to the team effort.
- Display a determined approach to problem solving.
Advantageous:
- Experience of working in a customer facing role.
- Practical mind-set or some technical experience.
Benefits:
- Competitive salary commensurate with experience.
- 25 days annual leave plus 8 Bank Holiday
- Opportunity for personal development and further training.
Pay: £26,000.00-£29,000.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
Work Location: In person
