Barretts is a family-owned and operated business. It is one of the few family businesses that have been trading in Canterbury since the turn of the last century. We provide a unique, personal and first-class customer service across Kent.
Barretts has evolved from selling cycle fittings in 1902 to acquiring and developing multiple leading vehicle franchises in the Canterbury and Ashford areas.
We pride ourselves on customer service and with over 100 years of experience, we know the level of service you expect to receive from a trusted family dealership. We are passionate about making the car buying process an enjoyable experience, with our team of professional staff that you can trust and rely upon to guide you through seamlessly.
Barretts combines traditional values of the past, with the cars of today.
Job Overview
Barretts Nissan has an opportunity for a Service Advisor to join its expanding Aftersales Department in Canterbury Kent.
You will be representing one of the motor industry’s most iconic brands at an exciting time as they lead the way in luxury and innovation.
The successful applicant will be able to extend an exceptional level of customer service and deliver a ‘Customer First’ experience. You must have excellent communication skills, be well organised and be able to remain calm under pressure. Experience in the role is preferred but not essential as full training will be provided.
Requirements:
· Previous/current customer service experience within the motor industry.
· Strong verbal communication skills with the ability to work well with others.
· Excellent organisation and time management skills with the ability to work to deadlines.
· Upselling experience as well as being comfortable in a fast-paced environment.
· Able to maintain customer service levels whilst meeting deadlines.
· A Full Clean UK Driving Licence is essential.
Company benefits:
· 32 days annual holiday entitlement (includes bank holidays)
· Welcome pack and Company induction
· Discounted servicing and parts across the Group
· Industry leading manufacturer training including electrification
· Annual staff social events
· Barretts Summer Ball (held every two years)
· State of the art working environment
· Paperless environment including electronic clocking, write-ups and resources.
Pay: £29,855.79 per year
Work Location: In person
