This is an exciting opportunity to join us as an Acute Medical Unit Ward Clerk.
You will be expected to oversee the efficient daily operations of the ward by delivering comprehensive support services to the nursing and clinical teams. You will be serving as the primary point of contact for all ward inquiries verbal and written. This role involves managing verbal and written communications from patients, carers, family members, and healthcare professionals with professionalism, while maintaining confidentiality and sensitivity. Additional administrative duties include admitting patients on the patient database system, answering telephone enquiries and liaising with relevant departments alongside various other admin and clerical tasks.
Strong communication and skills are essential together with the ability to prioritise workload in a busy and challenging environment.
Full training on the IT system and responsibilities will be given and a uniform is provided.
- Oversee the efficient daily operations of the ward by delivering comprehensive support services to the nursing and clinical teams.
- Serve as the primary point of contact for all ward inquiries, managing verbal and written communications from patients, carers, family members, and healthcare professionals with professionalism and promptness.
- Ensuring accurate and up-to-date information is entered on to all relevant patient database systems, adhering to Data Quality standards and maintaining the integrity of ward activity records.
- Handle telephone calls, take messages, and provide information as required, ensuring effective communication within the ward.
- Manage the ordering and receiving of stock and non-stock items for the ward, ensuring adequate supplies are maintained.
- Assist in the preparation and maintenance of ward documentation, ensuring compliance with hospital policies and procedures.
- Support the implementation of quality improvement initiatives to enhance patient care and ward efficiency.
The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust’s services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.
The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this – particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,
community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitals
provide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.
We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.
Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.
