Position: Customer Service & Technical Support Advisor
Location: Skipton (Town Centre) – Free On-Site Parking
Department: Customer Experience / Technical Support / Billing / Faults / Managed Services
Working Hours: 09:00 – 17:00 (Mon–Fri) – Early Finish Every Friday
Salary: Up to £30,000 + Pension Scheme
The Role
We are looking to grow our Customer Experience & Technical Support Team as part of the continued expansion of L A Comms Ltd, a long-established provider of integrated technology solutions, including Telecoms, Broadband, IT Support, Merchant Services, and CCTV & Access Control systems.
This is a fast paced, multi-skilled role supporting a diverse customer base across both traditional telecoms and modern managed technology services.
You will be the first point of contact for customer queries spanning service faults, billing, technical troubleshooting, and general account management across multiple product areas.
We don’t expect you to know everything from day one, full training is provided through our structured academy, combined with hands on coaching and ongoing development.
We are looking for someone proactive, adaptable, technically minded, and comfortable working across multiple systems and service types.
Key Responsibilities
- Manage CRM tasks efficiently across Telecoms, Broadband, IT Support, Merchant Services, and CCTV support cases
- Diagnose and triage customer faults across voice, data, connectivity, payment systems, and security solutions
- Log, track, and manage incidents with third-party suppliers and internal engineering teams
- Support installation, service change requests, and order processing with accuracy and attention to detail
- Work closely with field engineers and technical teams to ensure fast resolution of faults
- Provide clear, professional customer communication across phone, email, and portals
- Support merchant services queries including card machine issues, settlements, and payment disputes
- Assist with basic IT support tasks including connectivity, router configuration, and remote troubleshooting
- Ensure CRM data accuracy and maintain up to date customer records
- Assist in debt recovery by processing card payments and resolving billing queries
- Prioritise workload effectively in a multi-service environment
Knowledge, Skills & Experience
- Background in Telecoms, Broadband, IT Support, Security Systems, or Customer Service (preferred but not essential)
- Strong communication skills – written and verbal
- Logical problem solver with a technical mindset
- Comfortable working across multiple platforms and systems
- Competent with Microsoft Office (Excel, Word, Outlook) and web-based portals
- Ability to multitask across different technology verticals
- Calm under pressure with strong prioritisation skills
- Positive, proactive “can-do” attitude
- Quick learner with the ability to absorb technical information
- Strong teamwork and independent working ability
- Experience in Merchant Services, CCTV, or IT Support is advantageous
- Full UK Driving Licence (beneficial but not essential)
Training & Development
- Structured onboarding academy covering all service lines
- Side-by-side coaching with experienced technical teams
- Weekly performance feedback and development sessions
- Training materials, process documentation, and system walkthroughs
- Clear progression pathway into Technical Support, Account Management, or Engineering coordination roles
Employee Benefits
- Valued member of a growing technical organisation
- Career progression planning and personal development targets
- Company pension scheme
- Birthday day off each year
- Free broadband & phone services after probation
- Quarterly incentives (team events, spa days, experiences, etc.)
- Regular company events and team-building activities
- Free on-site parking
Job Type: Full-time
Work Location: In person (Skipton)
Job Type: Full-time
Pay: Up to £30,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
Work Location: In person
