The Band 3 Receptionist will provide a professional, welcoming, and efficient front-of-house service within the Urology Diagnostic Unit at St Albans City Hospital. The post-holder will be the first point of contact for patients, visitors, and clinical staff, ensuring a smooth patient journey
from arrival to departure.
They will manage reception duties including greeting and admitting in patients, maintaining accurate patient records, coordinating appointment flows, and supporting the clinical team with administrative tasks.
The role requires excellent communication, the ability to work in a fast-paced environment, strong organisational skills, and a commitment to delivering highquality patient care.
The post-holder will uphold the Trust’s values, maintain confidentiality at all times, and contribute to creating a positive, patient-focused environment within the diagnostic unit.
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Please note - we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role.
Manage patient flow through the unit by coordinating appointment times, liaising closely with clinical staff, and responding promptly to changes in schedules or urgent clinical needs.
The role includes handling telephone enquiries, providing clear information to patients and relatives, and signposting them appropriately.
The receptionist will support the administrative function of the unit by preparing clinic lists, managing incoming correspondence, scanning and uploading documents, and maintaining confidentiality in line with Trust policies.
With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us.
We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare.
Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience.
Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.
We offer a variety of flexible working options as we recognise the importance of a good work life balance. www.westhertshospitals.nhs.uk/flexibleworking
If you have a disability or long-term health condition and require support or guidance please contact
[email protected]If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.
We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.
If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
The post-holder will be responsible for delivering an efficient and patient-centred reception service within the Urology Diagnostic Unit.
This includes welcoming and booking in patients on arrival, checking referral details, updating electronic records, and ensuring all necessary
documentation is complete and accurate.
They will manage patient flow through the unit by coordinating appointment times, liaising closely with clinical staff, and responding promptly to changes in schedules or urgent clinical needs.
The role includes handling telephone enquiries, providing clear information to patients and relatives, and signposting them appropriately.
The receptionist will support the administrative function of the unit by preparing clinic lists, managing incoming correspondence,
scanning and uploading documents, and maintaining confidentiality in line with Trust policies.
They will also contribute to maintaining a safe and well-organised reception area, reporting problems, assisting with stock levels of administrative materials, and ensuring a professional and welcoming environment at all times.
West Hertfordshire Teaching Hospitals NHS Trust provides acute healthcare services to a core catchment population of approximately half a million people living in west Hertfordshire and the surrounding area. The Trust also provides a range of more specialist services to a wider population, serving residents of North London, Bedfordshire, Buckinghamshire and East Hertfordshire.
As an employer of nearly 6,000 people the Trust is one of the biggest employers in the area and sees nearly a million patients each year.
