Job Overview
We are seeking a personable and professional Front of House team member to create a welcoming environment for our guests. The successful candidate will be the first point of contact, responsible for delivering exceptional guest services and ensuring smooth operations at the front desk. This role offers an excellent opportunity to develop hospitality skills within a dynamic and friendly setting. Fluency in multiple languages and previous hotel experience are highly desirable to enhance guest interactions and communication.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures
- Manage reservations, cancellations, and guest requests efficiently
- Provide accurate information about our services, facilities
- Handle phone enquiries with professionalism, demonstrating excellent phone etiquette
- Maintain a tidy and organised reception area, ensuring all materials are up-to-date
- Coordinate with other departments to meet guest needs promptly
- Address guest concerns or complaints courteously, escalating issues when necessary
- Support administrative tasks such as data entry and maintaining guest records
Experience
- Previous experience in hospitality environment is essential
- Strong communication skills, including fluency in multiple languages or bilingual abilities, are advantageous
- Proven ability to deliver excellent guest services with a friendly and professional demeanou
- Experience in customer service roles demonstrating patience, organisation, and problem-solving skills
This position provides an engaging environment where interpersonal skills are valued and developed. The ideal candidate will be organised, attentive to detail, and passionate about delivering memorable guest experiences.
Pay: £12.71-£17.00 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
Work Location: In person
