Overview
Join our dynamic team as a Warehouse Customer Service (Mandarin speaking), where you will be the vital link between our warehouse operations and our valued customers. This role offers an exciting opportunity to utilize your language skills and logistics expertise to ensure smooth communication, efficient order processing, and exceptional service delivery. If you thrive in a fast-paced environment and are passionate about supply chain management, this position provides a rewarding platform to grow your career while making a tangible impact on our operations.
Responsibilities
- Serve as the primary point of contact for Mandarin-speaking customers, providing prompt and professional assistance regarding order status, shipment inquiries, and delivery schedules.
- Coordinate with warehouse teams to facilitate accurate order picking, packing, and shipping processes, ensuring timely fulfilment aligned with customer expectations.
- Manage inventory levels through effective inventory management practices, utilizing Warehouse Management Systems (WMS) and ERP systems to track stock movements and optimize inventory control.
- Collaborate with transportation management teams to plan and execute transportation logistics, including freight scheduling, dispatching, and route planning to enhance delivery efficiency.
- Support process improvement initiatives by analyzing supply chain data, identifying bottlenecks, and implementing strategies for operational excellence in warehousing, distribution, and materials handling.
- Assist in procurement activities such as sourcing materials, category management, and pricing negotiations to maintain cost-effective supply chain operations.
- Ensure compliance with safety standards during packaging, materials handling, and forklift operations while maintaining accurate shipping & receiving documentation.
Qualifications
- Fluency in Mandarin is essential; proficiency in English is required for effective communication within the team.
- Prior experience in warehouse operations or supply chain management is highly preferred; familiarity with warehouse experience or logistics systems such as Warehouse Management System (WMS), ERP systems like AS400 or CMMS is advantageous.
- Excellent organizational skills with attention to detail in order fulfillment, shipping & receiving processes, and inventory control practices.
- Ability to thrive in a fast-paced environment while managing multiple priorities effectively. Embark on a career that combines your passion for logistics with your language skills! We’re committed to fostering an inclusive environment where your talents can flourish while contributing to seamless supply chain operations worldwide.
What we offer
- A supportive and friendly work environment
- On-the-job training and skill development
- Company events
- Company pension scheme
- Free on-site parking
Job Type: Full-time
Pay: £12.71-£13.20 per hour
Benefits:
- Casual dress
- Company pension
- Free parking
Work Location: In person
