About edays
At edays, we’re on a mission to transform how organisations manage absence. Trusted by over 1,400 companies across 120 countries and available in 25 languages, our platform is one of the leading absence management solutions, with lots more to come!
But what really sets us apart? Our people.
We’re a human-centred business where you can truly be yourself. No politics, no egos—just one team working together to create something exceptional. Whether you’re celebrating a win at work or taking time to recharge, we support you to live your best life.
The Role
We’re looking for a tech-savvy Customer Support Specialist to join our growing team.
You’ll be the first point of contact for our global customers, helping them get the most out of our software. This is not your typical support role—our system is feature-rich and technical, so you’ll need to be confident navigating software, troubleshooting issues, and learning new technologies.
From answering day-to-day queries to investigating more complex issues involving APIs, integrations, and databases, you’ll play a key role in delivering a world-class support experience.
What You’ll Be Doing
- Acting as the first point of contact via phone, email, and our support portal
- Managing customer queries from initial contact through to resolution
- Troubleshooting issues across a SaaS platform—including technical investigations (full training provided)
- Working with APIs, integrations, and SQL/database queries as you develop in the role
- Collaborating closely with our Development team to resolve complex issues
- Keeping customers informed with clear, timely updates
- Identifying recurring issues and helping improve our product and processes
- Maintaining accurate records and documentation
- Staying up to date with system updates and new features
About You
To succeed in this role, you’ll need to be both customer-focused and technically confident.
Essential:
- At least 2 years’ experience in a customer-facing role (ideally in technical or application support)
- A tech-savvy mindset – comfortable learning new systems, tools, and technologies
- Strong understanding (or willingness to learn) of SaaS or web-based platforms
- Excellent communication skills across phone, email, and online tools
- Highly organised with the ability to manage multiple queries at once
- A natural problem-solver who stays calm under pressure
- Proactive, self-motivated, and a strong team player
Desirable:
- Experience with APIs, integrations, or SQL/database queries
- Previous experience supporting software or SaaS products
Why Join edays?
We believe in supporting our people just as much as our customers.
You’ll get:
- 28 days annual leave + bank holidays
- 2 additional wellbeing “ME” days
- Enhanced maternity & paternity leave
- Company pension & life insurance
- Paid volunteer time
- Referral programme
- On-site parking
- Flexible / hybrid working options
- A strong learning environment with real opportunities to grow
Ready to Apply?
If you’re someone who enjoys solving problems, working with technology, and delivering exceptional customer experiences, we’d love to hear from you.
Job Types: Full-time, Permanent
Pay: £24,420.00-£26,000.00 per year
Benefits:
- Free parking
- Work from home
Experience:
- Customer service: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Nottingham NG1 7EH
