Job Overview
As a Customer Service Manager, you’ll be providing the best care for our customers, both over the phone and via email. To put it simply, the most important part of your role is to ensure that all customers leave delighted with our products and your service. You will be helping to answer and resolve our customer queries and go the extra mile to ensure they feel that they are our most important customer due to the service that you will provide. Working within a team of CSMs you will be responsible for your own group of customers as well as supporting with a larger pool shared by all.
Duties
- Raising Orders
- Samples
- Customer query problem solving;
- Customer experience enhancement;
- Proactive decision making;
- Verbal and written customer liaison and communication:
- Handling inbound and outbound calls.
- Handling queries via email.
- Providing product advice.
- Liaising with account managers
Here are the types of people that we’re looking for:
- An active person who likes a challenge.
- People orientated with a high sense of service to help others.
- Problem solver and creative thinker.
- A person with infectious energy and desire to go the extra mile.
- Fluent in English with excellent written and verbal communication.
- Excellent attention to detail.
- Great organisational skills.
- Well mannered.
- A professional approach with customers is imperative.
- Full training and support will be provided.
Customer Service: 1 year (preferred)
Working Hours: 35 hours per week
Job Type: Full-time
Pay: £23,000.00-£24,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
