Job Overview
We are seeking a highly experienced and commercially driven Senior Lettings Manager to oversee the performance of multiple Lettings Managers and their teams across our SFH portfolio. This is a pivotal leadership role with responsibility for delivering outstanding results for our clients through maximising rental income, reducing voids, and ensuring exceptional customer experience.The Senior Lettings Manager will set the strategic direction for lettings activity, ensuring consistency of standards, compliance, and operational excellence across all sites. They will act as the key point of escalation for clients, driving strong engagement, transparency, and trust.
Responsibilities
- · Lead, coach, and develop the Lettings Managers, ensuring teams consistently deliver against KPIs.
- · Drive accountability and performance management across all lettings functions.
- · Foster a high-performance culture with a focus on collaboration, professional development, and client service.
- · Act as the senior point of contact for key clients, ensuring lettings performance meets or exceeds expectations.
- · Lead client meetings, producing insightful performance reports with clear recommendations.
- · Develop and maintain strong client relationships built on trust, results, and responsiveness.
- · Collaborate with the Asset Management, Mobilisation & Operations teams to ensure alignment of strategy and delivery.
- · Set lettings strategy to drive rent maximisation, reduce void periods, and improve speed to market.
- · Monitor performance against targets and implement corrective action where required.
- · Analyse market trends and competitor activity to identify opportunities for growth and improvement.
- · Ensure efficient management of advertising platforms and innovative marketing strategies to attract tenants.
- · Oversee all tenancy progression activity to ensure smooth, compliant, and customer-focused move-ins.
- · Liason with PM & Senior Ops Managers to ensure smooth move in process
- · Maintain up-to-date knowledge of lettings legislation and industry best practice, ensuring compliance across all sites including but not limited to deposit protection, R2R and relevant move in documentation
- · Conduct regular audits of lettings activity, feeding back findings and implementing process improvements.
- · Work closely with Operations to drive consistency and efficiency in processes and systems.
- · Support new scheme lease-ups, ensuring rapid absorption and strong client outcomes.
- · Lead on projects designed to improve lettings operations, client delivery, and resident experience.
- · Actively contribute to the wider business strategy, bringing a lettings perspective to cross-functional initiatives.
- · Based out of the Leeds office but visits to other offices and sites may be required on an ad-hoc basis
Requirements
- · Minimum 5 years’ experience in lettings, with at least 2 years in a leadership role managing managers.
- · ARLA Level 3 (ideally Level 4) or other relevant industry qualification.
- · Proven track record of delivering lettings results at scale and driving client satisfaction.
- · Strong understanding of lettings legislation, compliance requirements, and operational best practice.
- · Experience of client relationship management at senior level.
- · Proficient in identifying operational inefficiencies and implementing effective solutions.
- · Ability to stay current with evolving legal and regulatory requirements in the property management sector.
Pay: £42,000.00-£44,000.00 per year
Work Location: In person
