Automotive Service Advisor
Reading (Berkshire)
£30,000 Basic | £40,000 OTE (uncapped bonus potential)
Monday to Friday
About the Role
We are recruiting for an experienced Service Advisor to join a premium brand car dealership in Reading (Berkshire).
This is a fantastic opportunity to work within a high-performing, customer-focused team representing a respected automotive brand.
You will be the key point of contact for customers, delivering a seamless and professional service experience while supporting the workshop to operate efficiently.
What We’re Looking For
We’re looking for a confident and customer-focused individual who thrives in a fast-paced environment. You’ll be highly organised, able to manage deadlines, and comfortable handling sensitive information.
You’ll also bring:
- A strong background in customer service and/or sales
- Excellent communication and interpersonal skills
- A proactive, enthusiastic, and team-oriented approach
- The ability to build lasting customer relationships
Key Responsibilities
- Managing customer enquiries both face-to-face and over the phone
- Booking service and repair appointments efficiently
- Providing accurate estimates and service recommendations
- Keeping customers informed throughout the repair process
- Liaising closely with technicians and the workshop team
- Ensuring a smooth vehicle handover and high customer satisfaction
- Supporting the achievement of departmental targets
Requirements
- Current or very recent experience as a Main Dealer Service Advisor
- Minimum 2 years’ experience within a franchised dealership
- Experience using Kerridge Autoline / Pinnacle systems
- Strong understanding of the EVHC (Electronic Vehicle Health Check) process
- Excellent organisational and communication skills
What’s in It for You?
- Competitive basic salary with realistic £40,000 OTE
- Industry-leading benefits package
- Performance-related bonus scheme
- Access to Perks at Work discounts
- Car scheme available
- Ongoing training and structured career progression
- Supportive and friendly team environment
Why Join Us?
This is more than just a job—it’s an opportunity to build a long-term career with a premium automotive brand that invests in its people. You’ll benefit from continuous development, strong earning potential, and a positive working culture.
Candidates must be eligible to work in the UK without restriction.
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Performance Resourcing have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information.
INDPR
Job Type: Full-time
Pay: £30,000.00-£42,000.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
Experience:
- Automotive Service Advisor: 2 years (required)
Licence/Certification:
- UK Driving Licence (required)
- Service Advisor Accreditation (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
