Branch Manager – (Estate Agency)
Monday to Friday: 9:00 am to 5:30 pm
Alternate Saturdays
£35,000 per annum + commission (based on performance).
Company bonus scheme (subject to performance and targets). £45000-£50,000 OTE
THE ROLE:
To lead and manage the estate agency branch, overseeing sales, lettings, property management and customer service operations. Ensure the branch meets its commercial, service, compliance and growth targets in line with company strategy.
Key Responsibilities:
Oversee the day‑to‑day estate agency operations in Bolton: sales, lettings, property management.
Lead, coach, and develop the branch team: negotiators, property managers, administrators etc.; set clear goals, hold performance reviews, provide training and feedback.
Set and drive targets for revenue, profitability, growth (sales volumes, lettings metrics, void‑periods etc.), monitor performance vs targets, take corrective action when needed.
Ensure full compliance with all relevant property/letting law, tenancy deposit schemes, “right to rent” checks, data protection, health & safety etc.
Deliver high standards of service to clients: landlords, tenants, vendors, buyers. Maintain strong relationships, respond promptly to enquiries, resolve issues professionally.
Manage branch financials: budgeting, forecasting, cost control, overhead management.
Maintain high standards in branch presentation, tools & systems. Implement efficient workflows and best practices to improve operations.
Keep up to date with local market trends, competitor activity and customer demand
Oversee branch marketing & promotion: property listings, valuations, viewings, online & offline marketing, local area presence.
Liaise with upper management: report on performance, escalate issues, implement corporate initiatives at the branch level.
Mitigate risk: ensure health & safety standards, manage complaints or disputes, protect data, ensure legal & regulatory compliance.
Person Specification:
Essential:
Experience in estate agency (sales & lettings) including branch management or similar leadership role.
Track record of meeting or exceeding performance / financial targets.
Strong leadership & people management skills; ability to motivate, mentor & develop team members.
Excellent verbal & written communication skills; good customer service orientation.
Commercial awareness: understanding of P&L, margin control, cost management.
Highly organised; able to prioritise, manage multiple tasks.
Good IT skills: familiarity with property management / CRM software, Microsoft Office etc.
Strong knowledge of relevant legislation and regulation affecting property / lettings in the UK.
Desirable:
Experience in Bolton / Greater Manchester estate agency market.
Experience of marketing & promotion, social media / digital property listings.
Strong network of contacts in the local property market.
MORE PERKS:
Pension scheme.
25 days’ holiday per annum.
Paid holiday entitlement.
Ongoing professional development / training.
Ongoing training and career development.
Supportive and friendly team environment.
REAL ESTATE - PROPERTY SALES - LETTINGS - PROPERTY MANAGEMENT - ARLA - VALUATION - ESTATE AGENT
Job Types: Full-time, Permanent
Pay: £35,000.00-£50,000.00 per year
Application question(s):
- Do you live locally to BL!?
Experience:
- Estate Agency : 5 years (preferred)
- Managing a Team: 2 years (preferred)
Licence/Certification:
- Driving Licence and Own Car (required)
Work Location: In person
