Job Role: Customer Complaints Team Leader
Location: Basildon, Essex
Salary £34,000 to £35,000
Job Description
As the Customer Complaints Team Leader, you will ensure the contact centre operations delivers the required performance, delivering a great customer contact experience through a variety of customer contact channels including phone, email, video, social, correspondence.
Working to deliver the best quality service, you’ll lead, motivate, and manage team performance, promoting best practice, innovation, and a strong “right first time” quality culture. The role includes supporting KPI performance, monitoring risks, improving productivity, and ensuring effective use of IT systems and reporting.
Benefits
- Profit Share Discretionary Annual Bonus Scheme
- 26 Days Holiday plus Bank Holidays
- Enhanced Pension Plan
- Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
- Life Assurance & Accident Cover
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday Scheme
Experience
- Social housing Experience
- Customer complaints
- Phone skills
- Computer skills
- Team leader experience
Pay: £34,000.00-£35,000.00 per year
Benefits:
Work Location: In person
