Job Description:
Join Our Growing Team!
UKB4C LTD is a leading online retailer supplying car parts, accessories, camping and leisure equipment through our websites, eBay, and Amazon marketplaces. With the recent opening of our brand-new camping and leisure showroom, we are excited to expand our customer service team and are looking for a motivated and enthusiastic Customer Service Assistant to join us.
The Role
As a Customer Service Assistant, you will play a key role in delivering exceptional service to our customers across multiple sales channels. You will communicate with customers via email, live chat, and online marketplaces, ensuring enquiries are handled professionally and efficiently.
This is a varied role that combines online customer support with face-to-face customer service within our retail showroom.
Key Responsibilities
- Respond to customer enquiries via email, online chat, eBay, Amazon, and our company websites.
- Assist customers with order updates, delivery tracking, product information, and warranty requests.
- Provide excellent customer service and resolve customer issues in a timely manner.
- Support customers visiting our camping and leisure showroom.
- Work closely with other departments to ensure a positive customer experience.
- Maintain accurate records and ensure high levels of attention to detail.
About You
We are looking for a professional, organised, and adaptable individual who enjoys helping customers and thrives in a fast-paced environment.
Essential Skills & Qualities
- Excellent communication skills, both written and verbal.
- Strong customer service focus and a friendly, professional manner.
- Good organisational skills and the ability to multitask.
- Self-motivated with a proactive approach to work.
- IT literate and confident using online systems and software.
- High attention to detail and accuracy.
- Ability to work independently and as part of a team.
What We Offer
- Full product and system training.
- A varied and engaging role within a growing business.
- Supportive and friendly working environment.
- Opportunity to develop your skills and progress within the company.
- Additional annual leave for each year worked for the company
- Annual work events
If you are passionate about delivering outstanding customer service and are looking for an exciting opportunity within a growing business, we would love to hear from you.
Apply today by sending your CV and a brief cover letter.
Hours of work:
Wednesday - Friday 9am - 4.30pm
Pay: From £13.20 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
