At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.
The post holder is required to undertake the typing of clinical letters for all specialities, distribute and file documents as and when required, track and request patients health records, answer and deal with telephone enquiries, support other medical secretaries with basic admin duties and results management. The post holder will also be compliant with the Patient Access Policy and Divisional requirements in terms of waiting list management.
The post holder will need to demonstrate good communication skills, flexibility, reliability and have an organised approach to work. Working as part of a team of Medical Secretaries, you will support with the management of waiting lists, typing of clinical letters, theatre scheduling, clinic utilisation along with daily office duties as required by the clinical team.
The post holder will have skills in all areas of administrative functions to enable them to support the patient pathway.
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Provide comprehensive secretarial and administrative support to consultants, clinicians, and the wider multidisciplinary team
Manage clinic appointments, waiting lists, and patient scheduling in line with service requirements
Type and process clinical correspondence, reports, discharge summaries, and meeting notes accurately and within agreed timescales
Deal with telephone calls, emails, and patient queries in a professional and confidential manner
Maintain and update electronic patient records and administrative systems accurately
Process referrals, investigations, test results, and follow-up appointments as directed by clinicians
Liaise with GPs, patients, external organisations, and other departments to coordinate patient care pathways
Monitor and manage consultant diaries, clinic changes, and cancellations where required
Ensure all documentation is handled in accordance with data protection, confidentiality, and NHS policies
Support the achievement of departmental performance targets and service standards
Prioritise workload effectively to meet changing service demands and deadlines
Assist with general office duties including filing, scanning, photocopying, and document management
Escalate urgent issues or concerns appropriately to clinical or management teams
Provide cross-cover support for colleagues during periods of annual leave or sickness absence
