We are looking for a proactive and collaborative individual to act as the key link between WM Trains (WMT) and the Midlands Rail Hub (MRH) Programme. This role will act as a single point of contact to represent WMT's interests, coordinate stakeholder engagement, and ensure infrastructure developments support operational performance, customer experience and future growth.
Working across multiple organisations, you will provide operational expertise, influence programme decisions, and help shape future depot and stabling arrangements.
Please note this role is a 24 month fixed term contract.
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Act as WMT's lead contact for all MRH Programme-related activities.
- Represent WMT at programme meetings and coordinate business input across stakeholders.
- Develop depot and stabling strategies to support current and future operations.
- Assess operational, maintenance, safety and commercial impacts of infrastructure proposals.
- Identify and manage risks, ensuring appropriate mitigations are in place.
- Support operational readiness, including training, staffing and maintenance requirements.
- Build strong relationships with internal and external stakeholders to support successful programme delivery.
- Provide updates and briefings on programme developments and impacts.
- Identify opportunities to improve operational performance, customer experience and business outcomes.
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Strong stakeholder management and relationship-building skills.
- Excellent communication, influencing abilities.
- Strong analytical and problem-solving capability.
- Ability to manage competing priorities and make informed decisions.
- Collaborative approach with the confidence to challenge constructively.
- Strategic thinking and a continuous improvement mindset
- Knowledge of railway operations and infrastructure impacts.
- Experience working within complex programmes, projects or operational environments.
- Understanding of operational, maintenance, safety and commercial considerations.
- Understanding of depot, stabling or operational planning.
- Ability to use data and operational insight to inform decisions.
- Experience assessing risks and supporting business change is desirable.
To ensure continuity and an effective delivery of service, successful candidates will be required to commit to a minimum 14-month period in role after achieving competence. This also includes existing colleagues who move by internal promotions and transfers. This time allows our future colleagues to support personal career development by allowing time to build strong knowledge and expertise.
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A defined benefit pension from day 1 – one of the best in the UK.
- Free travel on all London Northwestern and West Midlands Railway services for you, your spouse/partner, and dependents.
- 75% off all other train operating companies for you, your spouse/partner, and dependents.
- 8 Friends and Family Day passes to gift per annum on our network.
- A 24/7 Virtual GP service for you and your household.
- Our Employee Assistance Programme (EAP)- A confidential employee benefit that supports you with personal or work-related issues affecting your home life, work life, health, or wellbeing
- Our cycle to work scheme with Evans Cycles.
- A retail discount portal- offering savings, discounts and cashback at over 800 retailers and restaurants.
London Northwestern Railway and West Midlands Railway operate rail services across the Midlands, the Northwest and London, with Birmingham at the heart of our network.
West Midlands Railway provides most of the local services across the region, offering direct connections to towns and cities including Redditch, Stratford‑upon‑Avon, Worcester, Hereford, Shrewsbury, Telford and Northampton. Our London Northwestern Railway brand serves the route between London and Liverpool via key locations such as Crewe, Birmingham, Milton Keynes and Northampton.
On 1st February 2026, London Northwestern Railway and West Midlands Railway entered public ownership and both services are now part of WM Trains Limited operated by DFTO. Our mission remains unchanged: to provide a safe, comfortable and reliable service for passengers across 235 miles of track and 150 stations, from London to Liverpool and Hereford to Lichfield.
We expect over 80 million journeys to be made this year, that’s more than 1,252 services every day, and we remain committed to delivering the rail experience our passengers expect.
