Key Duties
1. Demonstrate the planning of patients to vehicles to maximum effect, ensuring resources are used appropriately, providing maximum service coverage with minimal disruption of service, minimising journey times wherever possible.
2. Demonstrate effective planning routes and allocation of vehicles on a daily basis utilising the CLERIC computer based planning/day control system.
3. Ensure accuracy in allocation of work to operational crews and drivers via handheld PDA’s
4. Ensure appropriate amendments are made to bookings such as cancellations, changes to bookings etc to ensure accurate statistics can be obtained for clients.
5. Liaise frequently with Hospital Staff, PTS Management, Renal Coordinator and Patients to ensure the effective and efficient running of the service.
6. Ensure the co-ordination of long distance journeys in the most efficient way.
7. Negotiate with Surgeries and Hospital staff with regard to changes, ie: appointment times and the ability to facilitate patients.
8. Makes decisions on unforeseen transport problems e.g. vehicle breakdown.
9. Re-arrange work due to staff sickness/absence to ensure that all patients are conveyed efficiently
10. Receive requests for on the day bookings, liaise with hospital staff and notify relevant Clinic or Co-ordinators immediately of any patients who may not have attended.
The post holder will undertake any other duties which may be reasonably regarded as within the nature of the duties, responsibilities and grade of the post as defined, subject to the provision that appropriate training is given and that wherever possible significant changes of a permanent nature shall be mutually agreed and incorporated into the job.
Person Specification
Job Title: Planner
A good general level of education at GCSE level or equivalent
Geographical knowledge of the Surrey and South West London area
Knowledge of Cleric Logistics system
Customer service experience
Experience of using IT systems
PTS Experience
Experience of working within an NHS environment
Prioritises own workload
Good communication skills
Well organised
Able to communicate effectively with a wide range of stakeholders
Flexible, responsive, positive approach
Experience of working in highly pressured and time critical environments whilst remaining calm and effective.
