Job role: Cinch Hub Supervisor
Location: Avonmouth
Hours: 4 on 4 off - 06:00 - 18:15
Salary: £34,000
At cinch our mission is simple - to remove the faff from buying and owning cars, giving customers more choice, with more ease not to mention a free 90-day warranty on all cars...
Already the UK’s largest online used car retailer, we’re expanding our offering with an exciting roadmap of online and physical retail solutions - including faff-free car servicing at over 100 locations across the country.
We’re part of Constellation Automotive Group - a family of brands that also includes We Buy Any Car, British Car Auctions (BCA) and Marshall Motor Group. Together, cinch and Marshall operate as Constellation Retail - bringing together 100+ years of motoring know-how at 130+ stores (Marshall) with a market-leading digital experience from a much-admired brand (cinch).
The road ahead for you is clear. Join us and you’ll get a unique opportunity to grow your career across two leading automotive brands that are really going places. Buckle up and enjoy the ride.
What you’ll be working on:
As the Cinch Hub Team Lead, you will be responsible for overseeing and supporting the Customer Advisor and vehicle handover team in providing a best-in-class service to cinch’s customers at our click and collect locations around the country. You will ensure that service from the C&C location is carried out to the highest standard, through effective stock and time management. You will also carry out vehicle handovers with our customers where required as well as coordinating local deliveries from the site. You will need to work with cinch and other constellation group colleagues to ensure vehicles are in the right condition at the right time to give the best experience to our customers. Our cinch hubs will form a key part of our network, supporting customers through our faff-free experience.
What we're looking for:
- Customer-first mindset
- Ability to lead a team
- Motivated and proactive
- Excellent customer service skills
- Full, clean driving license
- Vehicle knowledge (or willingness to use own initiative to learn)
- Professional manner and friendly approach
- Organised and able to plan routes which include fuel and car washes
cinch and You
In making the most out of a career at cinch you need to be curious, creative, and collaborative. See, we are putting you in the driver’s seat, in control of your career and ready to drive your own development. There’s no bureaucracy, no hierarchy, just an environment with values that bring us together and a purpose that sets us apart. Join us as we continue to accelerate, defy expectations, and revolutionise an entire industry.
Diversity& Inclusion
cinch wants to help all kinds of people in the UK find and buy a car. So it makes good sense to have all kinds of people working with us on the challenge. Conversations and the decisions they lead to are better for featuring different voices. Representation matters.
And doing your job while not being your authentic self is not faff-free. Being free to be the best of who you are as you soar to professional greatness is the kind of business we commit to creating, as one.
