Full-Time | Immediate Start | High-Volume Hospitality Operation
Dessert Junction is one of the busiest dessert destinations in the area, and we're looking for an exceptional Operations & Store Manager to take control of our day-to-day operations and build a high-performing team.
We're not looking for someone to simply supervise shifts. We're looking for a leader who can identify problems, create structure, improve efficiency, and deliver an outstanding customer experience during high-volume service periods.
At present, we believe our operation has more staff than necessary but lacks clear direction, accountability, and effective management. We need someone who can step in, assess the business objectively, and implement systems that improve speed, service, productivity, and team performance.
What You'll Be Responsible For
- Taking full ownership of daily operations across the business.
- Leading, managing, and developing all staff members.
- Identifying operational bottlenecks and implementing practical solutions.
- Organising staff effectively to maximise productivity and customer service.
- Setting clear expectations, delegating tasks, and holding team members accountable.
- Improving service times and ensuring a smooth customer experience, especially during peak periods.
- Managing staffing levels, rotas, labour costs, and productivity.
- Creating systems, processes, and standards that allow the business to operate consistently at a high level.
- Training, motivating, and performance-managing staff.
- Monitoring performance metrics and continuously driving operational improvements.
- Working closely with ownership to strengthen and grow the business.
Essential Requirements
Applicants must have:
- A minimum of 3 years' management experience in a high-volume hospitality environment.
- Previous experience in fast food, quick-service restaurants (QSR), dessert shops, or similarly fast-paced operations.
- Experience managing teams of 10+ staff members.
- Experience dealing with busy service periods where speed, quality, and customer experience are critical.
- Strong leadership, organisational, and problem-solving skills.
- Confidence to challenge inefficient processes and implement change.
This Role Is NOT Suitable For
Please do not apply if:
- Your experience is limited to team member, crew member, or assistant supervisor roles.
- You have not managed a high-volume hospitality operation.
- You prefer a hands-off management style.
- You struggle working under pressure or making decisions quickly.
- You are looking for a role where systems and direction are already fully established.
What We're Looking For
You will thrive in this role if you:
- Can walk into a busy operation and quickly identify what's not working.
- Know how to organise teams to deliver faster and better service.
- Are comfortable holding staff accountable and setting high standards.
- Enjoy creating structure and improving performance.
- Lead from the front and aren't afraid to get involved during peak periods.
- Take pride in building efficient, profitable, and well-run businesses.
Application Question (Required)
Please answer the following in your application:
"Describe a time when you inherited a poorly organised or underperforming team. What changes did you make, and what measurable improvements did you achieve?"
Applications that do not answer this question will not be considered.
If you have a proven track record of improving operations, building strong teams, and delivering exceptional customer experiences in fast-paced hospitality environments, we'd like to hear from you.
Pay: £13.00-£16.00 per hour
Work Location: In person
