This is not a receptionist role.
Are you a target-driven communicator who loves turning conversations into conversions? Do you want a high-impact part-time role that rewards your ability to close sales and guide patients toward better health?
At We Fix Feet, we are an award-winning podiatry and sports rehabilitation clinic trusted by over 34,000 patients.
We are moving away from passive administration and looking for a proactive sales professional to own our inbound digital lead pipeline.
This is not a cold-calling job. Every single person you contact has already reached out to us for help.
Your mission is to take these warm leads from our CRM pipeline and confidently convert them into paid treatment packages and clinical memberships.
If you are motivated by metrics, love building rapport, and want a role where your sales skills directly change lives, we want to hear from you.
What You’ll Be Doing (Key Accountabilities)
- Lead Conversion: Manage all warm inbound enquiries via Go High Level CRM (phone, SMS, email, and web chat) to hit a target conversion rate of 90%+.
- Speed to Lead: Execute outbound follow-up calls within 10 minutes of an enquiry using our structured "Double Dial" and 30/60/90 minute rules.
- Pipeline Management: Confidently handle patient objections with deep empathy, guide them to the correct care pathway, and sell treatment packages.
- Patient Reactivation: Proactively reach out to lapsed patients who have dropped out of their care plans to book them back into service.
- Clinic Support: Provide daily lunchtime reception cover (greeting patients, handling calls, taking payments) and support the wider front-of-house team.
This Role Is Perfect For You If…
- You have a strong, proven background in telephone sales, inbound conversion, or target-driven customer relationship roles.
- You are technically confident working with CRM software (Go High Level preference is a major advantage) and digital booking systems.
- You are highly organised, love keeping a spotless pipeline, and welcome a weekly scorecard to track and celebrate your sales progress.
- You are a natural relationship builder who listens actively and guides patients confidently without being pushy.
- You are happy to support front-of-house reception duties and muck in with a busy team when needed.
What We Offer
- Competitive base salary (£13,520 - £16,000 pa) this salary is for part-time hours.
- Performance bonus scheme tied directly to your conversion metrics.
- Consistent, family-friendly part-time hours.
- Free clinic treatments and on-site parking.
- Full script and workflow training inside a supportive, award-winning team environment.
How to Apply submit your CV and a brief cover letter. Tell us about a time you successfully managed a sales pipeline or hit a key conversion target.
Pay: £13,520.00-£16,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Free parking
- On-site gym
- On-site parking
Application question(s):
- "This role is Monday to Friday, 10am–2pm, with occasional Saturdays on a rota. Are you fully available for these hours?"
- Tell us about a time yo managed an inbound sales pipeline or hit a key conversion target. What was the role, what was the target, and did you hit it?
- A warm lead calls, they are interested but hesitant about the cost and not sure we can help them. In two or three sentences, how do you handle that call?
Work authorisation:
- United Kingdom (required)
Work Location: In person
