Job Summary
As a member of the Administration Team, the Service Administrator plays an important role in supporting the efficient delivery of our service and maintenance operations.
The role involves coordinating service jobs, liaising with customers, engineers and suppliers, and ensuring that servicing activities are scheduled, processed and completed efficiently from booking through to certification and completion.
Working closely with internal teams and external customers, the successful candidate will contribute to delivering a high standard of customer service while helping to ensure the smooth day-to-day operation of the service department.
This role offers an excellent opportunity for an organised and proactive individual to join a growing organisation where they will benefit from full training, mentoring and opportunities for development.
Responsibilities
- Build and maintain strong working relationships with customers, suppliers and internal stakeholders.
- Respond promptly and professionally to customer enquiries via telephone and email.
- Resolve queries and problems efficiently while maintaining excellent customer service standards.
- Liaise with customers to confirm engineer visits for onsite servicing.
- Support the progression of service jobs from booking through to completion.
- Process onsite service paperwork and ensure customers receive the appropriate certification
- Prepare quotations for in-house servicing and third-party repairs.
- Liaise with suppliers regarding pricing, lead times and delivery schedules.
- Maintain and manage the service team inbox, ensuring enquiries are addressed promptly.
- Complete general administrative duties to support the service and wider administration teams.
- Any other duties as may required
Skills
- Previous customer service experience within a B2B environment (essential).
- Experience working within a busy administration or office environment.
- Knowledge of safety equipment or a related sector would be beneficial but not essential
- Proficient in computer skills including Microsoft Office Suite
- Excellent data entry skills with high accuracy and attention to detail
- Strong phone etiquette and communication skills
- Ability to prioritise tasks effectively in a fast-paced environment
- Demonstrated ability to work independently as well as part of a team
The Company:
Founded in 2009, Altitude Safety has grown to become one of the UK’s leading suppliers of Confined Space and Site Safety Equipment. With a product portfolio of c10,000 products from the leading Global manufacturers and our own dedicated fleet, Altitude Safety delivers safety solutions nationwide.
Hours: 8.00 am – 5.00pm Monday to Thursday (1hour unpaid lunch), 8:00 am – 4.30pm Friday (30minute unpaid lunch)
Benefits:
- 25 days annual leave plus bank holidays
- Company Sick Pay (subject to eligibility criteria)
- Health Cash Plan and Employee Assistance Programme
- Life Assurance (after successful completion of probation)
- Workplace pension scheme
- Eye Care Scheme
Our values
Where values lead, progress will follow
Working together toward one shared vision and goal requires Collaboration – sharing our expertise and striving for excellence together. This is the first step toward Trust. When we trust each other, we feel empowered to show Humility – being honest, asking questions, and seeking support when mistakes are made. Collaboration builds Trust. Trust enables Humility. Together, they power Continuous Improvement.
Equal Opportunities:
We are committed to equal opportunities in employment and service delivery. The policies and practices of the company aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. It is the responsibility of all Citrus Group employees to always promote equal opportunities and diversity on behalf of the Company throughout the workplace.
Health & Safety:
All employees are required to undertake their duties and responsibilities in full accordance with the Citrus Group Health & Safety Policies and Procedures. This includes ensuring that health, safety, and welfare is promoted throughout the workplace and that reasonable care is taken to safeguard their own safety and that of others.
Please note if you haven't heard from us within 7 working days, please consider your application unsuccessful.
Pay: £26,707.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking
- Sick pay
Work Location: In person
