Rufflets is a stunning hotel set in ten acres of manicured gardens. Our discerning guests choose us because they know that they will receive the best service and you will feel the difference as soon as you step through the front door.
The Role
This is a seasonal position, until September 2026..
Working between reservations and reception you will be taking care of guest’s reservations, arrivals & departures, phone calls, emails and any requests in order to provide the most memorable guest experience. The successful candidate will be able to move seamlessly between administration & hosting duties, and would benefit from some food and beverage experience.
Responsibilities
- Greet and assist guests at the front desk, ensuring a welcoming atmosphere.
- Manage reservations and check-ins/check-outs efficiently, utilising hospitality software.
- Provide exceptional guest services, addressing inquiries and resolving issues promptly.
- Maintain accurate records of guest information and reservations.
- Uphold phone etiquette while handling calls and providing information to guests.
- Collaborate with team members to enhance the overall guest experience.
We are looking for your ability to...
- captivate guests and fellow team members
- anticipate desires and interpret situations
- deliver an outstanding guest experience
- adapt quickly to different situations
- share your outgoing personality by being friendly and approachable
- exude bags of energy and enthusiasm in working as part of a team
- put your excellent IT skills into practice
Some experience in working in a four/five-star hotel and/or high standard restaurant setting is preferred but not essential. If you feel that you are like one of us, we would love to hear from you.
While Rufflets is only a 10-minute walk from the outskirts of St Andrews, it's not on a regular bus route: so please consider your transport options before applying.
Pay: £12.71 per hour
Benefits:
- Discounted or free food
- Free parking
- On-site parking
Ability to commute/relocate:
- St. Andrews KY16 9TX: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Hotel: 1 year (preferred)
Work Location: In person
