Job Description: Junior Technical Support Specialist
We are seeking a motivated and detail-oriented Junior QA Tester & Technical Support Specialist to support the quality and reliability of our software applications. This role involves assisting with testing across multiple applications, supporting client demos, helping with software installations, and providing first-line technical support to existing clients.
You will work closely with senior team members to learn best practices in software testing and customer support while developing your technical skills in a collaborative environment.
Company Overview
We provide our customers with the solutions they need to make their business a success. These solutions include POS Software and Systems, mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to the Tectah EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market.
Additionally, we provide mobile apps and centralised systems tailored to meet the growing needs of a vast charity sector. These applications help our many charity sector clients to engage with their donors in an efficient manner when making donations.
Key Responsibilities:
- Troubleshooting: Diagnose and resolve software and hardware issues for clients.
- Maintenance & Support: Provide ongoing maintenance and technical support for our systems.
- Testing: Conduct quality assurance, including developing test cases and identifying software defects.
- Installation & Training: Perform client installations, configurations, and provide product training.
Technical Support
- Provide timely and effective technical support to clients, troubleshooting and resolving software issues.
- Document and track support tickets, ensuring resolution within service level agreements.
- Develop and maintain a knowledge base of common issues and resolutions.
- Escalate complex technical issues to senior team members as needed.
- Communicate with clients regularly about issue resolution status.
Client Demos & Installations
- Prepare and deliver compelling product demonstrations to potential clients.
- Conduct software installations and configurations for new and existing clients.
- Provide training and documentation for clients on software usage.
- Gather client feedback and relay it to the product development team.
This is a unique opportunity to join a fast growing business that with a dynamic and international team. The opportunity for personal growth is also available for the right candidate as we expand our business.
Qualifications:
- Proven experience in the technical support domain.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
- Experience with client interaction and support.
- Ability to manage multiple tasks and prioritize effectively.
- Strong understanding of software development lifecycle (SDLC) and testing methodologies.
What we require:
This role is based at our offices in Cheadle, Manchester, working Monday to Friday 9.30am to 6:30pm.
What we value
Passion, Teamwork, Innovation and Professionalism are the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves. If you're passionate about technology, enjoy solving complex problems, and want to make a significant impact, we encourage you to apply.
Job Types: Full-time, Permanent
Pay: £12.71 per hour
Benefits:
- Discounted or free food
- Free parking
- On-site parking
Work Location: In person
