The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.
As our Breakfast Supervisor, you will oversee the smooth day-to-day operation of the breakfast service, ensuring the highest standards of customer service, food presentation, cleanliness, and efficiency. You will motivate and support the team while ensuring every guest enjoys a welcoming and memorable start to their day.
Key Responsibilities:
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Supervise and coordinate the breakfast team during service.
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Deliver exceptional customer service and ensure guest satisfaction.
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Welcome guests and respond promptly and professionally to requests and feedback.
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Ensure the breakfast buffet and dining areas are well presented, fully stocked, and maintained throughout service.
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Work closely with the kitchen team to ensure timely food preparation and replenishment.
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Train, coach, and support team members to maintain high service standards.
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Prepare staff rotas and assist with daily team planning where required.
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Ensure compliance with food safety, health and safety, and hygiene regulations.
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Monitor stock levels and report ordering requirements.
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Complete opening and closing procedures, ensuring all areas are clean and ready for service.
What We're Looking For:
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Previous experience in a supervisory role within a hotel, restaurant, or hospitality environment.
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Strong leadership and team management skills.
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Excellent communication and interpersonal abilities.
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A positive, proactive, and professional attitude.
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Ability to remain calm under pressure and solve problems effectively.
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A passion for delivering outstanding guest experiences.
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Good knowledge of food hygiene and health & safety standards.
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Flexibility to work early mornings, weekends, and public holidays.
- Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
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Zoo Membership: Membership for you, your partner and your children to visit the Zoo during your time off.
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Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our restaurants and bars.
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Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
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Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
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Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.
