Job Title: Care Technology Installer
Location: Field based covering Suffolk
Hours: 37.5 hours a week, Mon-Sun, 8:00am-6:00pm
Salary: £25,000, increasing to£27,000 following a successful 6 month probation
Company: Alcove – Help us keep people safer and better connected by using digital technology.
Who we Are
Alcove Group is a market leader in assisted care assisted technology, using connected, smart technologies to keep our service users safe and better connected whilst allowing them to remain independent in their home.
We specialise in delivering connected care technology, virtual care, ARC & responder services for local authorities, the NHS, housing associations and sheltered accommodation providers across the country. We are the market leader in data led, digital connected care technology in the UK and are scaling rapidly.
Purpose of the Role
To install, demonstrate, maintain and collect care technology in clients’ homes, ensuring every customer experiences safe, effective and compassionate service.
Key Outcomes
- 5 high‑quality visits per day (post‑training).
- Accurate onsite administration and documentation.
- Safe installation, testing and configuration of equipment.
- Excellent customer satisfaction and safeguarding practice.
Core Responsibilities
- Deliver, install, repair and collect Alcove technology in client homes.
- Support users to understand and use devices confidently.
- Complete all admin and testing before and after visits.
- Maintain stock and track equipment movements.
- Conduct dynamic risk assessments and escalate safeguarding concerns.
- Respond to emergency requests and collaborate with agencies.
- Cover short-term resourcing gaps across other areas as reasonably requested.
Skills, Knowledge & Behaviours
- Empathetic, patient and confident with vulnerable individuals.
- Highly organised with strong time management.
- Good technical competence; problem‑solver.
- Strong communication and interpersonal skills.
Role Requirements
- Monday-Friday with some weekend working.
- Full UK driving licence and own vehicle.
- GCSEs or equivalent.
- Regular travel within assigned region.
What We Offer:
- Mileage reimbursement at £0.45 per mile.
- All required equipment provided.
- Full training and support provided to help you succeed in your role.
- Opportunity to make a real difference in the lives of elderly and vulnerable individuals, helping them live independently and safely.
Safeguarding
We are committed to safeguarding and promoting the welfare of vulnerable adults. All roles at Alcove involve a responsibility to protect and support the people we work with, and we expect all colleagues to share this commitment. As part of our safer recruitment practices, all successful candidates will be required to undergo strict vetting procedures and safeguarding checks, including but is not limited to: DBS checks, qualification checks, reference checks and driver checks.
Equal Opportunities
We are an equal opportunities employer. All suitably qualified applicants are encouraged to apply.
How to Apply:
If you're passionate about supporting vulnerable individuals and have the skills and drive to succeed in this role, we’d love to hear from you! Please apply by submitting your CV and telling us why you would like to work for Alcove.
Pay: £25,000.00-£27,000.00 per year
Application question(s):
- Why would you like to work for Alcove?
Licence/Certification:
- Driving Licence (required)
Work Location: On the road
