London (with international travel) | Global Operations | B1
We're the world's leading family entertainment company, creating unforgettable experiences for millions of guests every year. From iconic theme parks and resort destinations to immersive attractions and world-famous brands, we bring joy, create connections and make memories.
Our purpose is simple: to bring every family closer through play.
Our vision is ambitious: to be the world's most loved family escape.
And behind every magical moment is a team of talented people making it happen.
We're now looking for a Global Live Experience Account Director to lead one of Merlin's most strategic global partnerships and help shape the future of live entertainment across our worldwide portfolio.
This is a unique opportunity to take ownership of Merlin's global outsourced entertainment and events partnership with RWS, ensuring world-class live experiences are designed, built and delivered across our attractions and resorts around the globe.
Acting as the single global owner of the partnership, you'll drive strategic alignment, operational excellence, governance, commercial performance and continuous improvement across a complex and high-profile portfolio of entertainment experiences.
You'll work at the centre of our business, bringing together teams across Growth, Creative, Operations, Finance and Local Sites to ensure every project delivers exceptional guest experiences while maximising value and performance.
The role will work closely and align with F&B and Food Games and Photos to ensure we build out an end-to-end event experience through RWS. You'll be required to work partner closely with the Procurement team.
The role will work closely and align with F&B and Food Games and Photos to ensure we build out an end-to-end event experience through RWS.
You'll be required to work partner closely with the Procurement team.
Own and develop Merlin's global relationship with RWS.
Build strong executive and operational partnerships that drive innovation, performance and value.
Lead executive governance reviews and strategic planning sessions.
Ensure contractual commitments are delivered while identifying opportunities for growth and optimisation.
Oversee governance across the full entertainment lifecycle, from proposition development through to operational delivery.
Ensure robust planning, feasibility assessment and cost modelling.
Support the delivery of creative and technical outputs that meet Merlin's quality standards.
Ensure seamless transition from project delivery into operational execution at site level.
Develop and manage clear decision-making frameworks, planning cycles and approval processes.
Align strategic priorities across Growth, Creative, Operations and Finance teams.
Create clarity around responsibilities, accountability and escalation routes across global and local stakeholders.
Manage significant budgets, forecasts and financial performance across the partnership.
Drive cost efficiency while maintaining exceptional guest experiences.
Support investment cases for major projects and events.
Ensure robust financial oversight and reporting.
Act as the central point of integration between multiple global functions.
Build alignment between creative vision, operational feasibility and commercial objectives.
Support local teams in navigating processes and maximising partnership value.
Foster collaboration and communication across a complex global organisation.
Define and track performance metrics across quality, delivery, guest satisfaction and commercial outcomes.
Lead post-event reviews and lessons-learned processes.
Identify opportunities to improve speed, efficiency and innovation.
Help shape the future evolution of Merlin's live entertainment strategy.
