Who are we
Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network.
At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.
A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.
In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together.
About The Role
Knight Frank is seeking an Order to Cash (O2C) Process Lead to join their Head Office in 55 Baker Street.
The Order to Cash (O2C) Process Lead will drive operational process excellence across our end-to-end revenue cycle for the UK business within a large, complex commercial real estate environment. As well as managing and developing a small team, responsibilities range from executing day to day process transactions through to being accountable to optimise billing, collections, cash application, and credit management processes across a diverse portfolio of customers.
You will work closely across Finance and the Broader business teams across Residential, Commercial, International and Business Services to build strong working relationships that ultimately focuses on enhances cash flow, strengthens controls, and delivers best-in-class service to both internal and external stakeholders.
This role acts as a single point of accountability for O2C, key focus is to drive end-to-end accountability for the full revenue cycle, from contracting to invoice to cash realisation, supporting improved working capital performance, driving results, process governance, efficiency and reporting performance.
Key Responsibilities:
Process Leadership & Optimisation
Own and continuously improve the end-to-end O2C process (lease billing, service charge recovery, debtor management, cash application, dispute resolution)
Identify and implement process improvements, automation opportunities, and standardisation across regions and asset classes
Establish KPIs and dashboards to monitor performance and own process efficiency opportunities
Lead system enhancements and transformation in initiatives to aspire best-in-class processing.
Cash & Working Capital Management
Drive improvements in cash collection, debtor days (DSO), and cash forecasting accuracy
Oversee credit control strategies and ensure effective escalation of aged debt
Partner with business leads to improve client payment performance.
Proactively manage, control and reduce unallocated debt
Managing timely processing of sales invoices and credit notes through to cash allocation when required.
Leadership of the Accounting Function
Lead, develop and motivate a high-performing team
Provide clear direction, coaching, and performance management to direct reports
Build a culture of accountability, continuous improvement, and technical excellence
Act as a key advisor to senior finance leadership on O2C matters.
Stakeholder Management
Act as the primary O2C partner to senior stakeholders across Finance and the broader business
Collaborate with business teams to ensure billing accuracy and dispute resolution
Influence key decision-makers on process improvements and policy adherence
Controls & Governance
Ensure strong financial controls, compliance, and audit readiness across O2C processes
Maintain adherence to accounting standards, contractual obligations, and update key internal policies such as credit control & revenue recognition.
Support internal and external audits as required, remediate queries as required.
Skills & Experience:
Core Requirements
Significant experience in Order to Cash / Accounts Receivable leadership roles,
Background in commercial real estate, property management, or complex multi-entity environments is desirable.
Strong understanding of billing cycles, service charges, cash application, debt recovery. Account reconciliations, customer onboarding/CDD processes.
Proven track record of driving process improvement and transformation, reducing aged debt and establishing firm credit policies without damaging external relationships.
Background in Shared Services or global business services environment is desirable.
Leadership & Behavioural Skills
Strategic thinker: Able to connect operational processes to wider business outcomes and cash performance
Influential leader: Strong ability to engage, challenge, and align senior stakeholders
People leadership: Experience managing, coaching, and developing high-performing teams
Change agent: Comfortable leading transformation in complex, matrixed organisations
Commercial mindset: Understands the link between O2C performance and business profitability
Analytical & data-driven: Uses insights to identify risks, opportunities, and drive decisions
Resilient & adaptable: Thrives in a fast-paced environment with competing priorities
Qualifications
Systems and IT Competence
SAP (general and sales ledger) essential
Good intermediary level of Excel knowledge for handling and analyzing large data.
Banking portals including Bankline, HSBC.net, Barclays.net desirable
Dimensions
Competitive salary
Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
