Due to continued growth across our organisation, we’re excited to be recruiting a dedicated and values‑driven IT Apprentice / IT Support Assistant to join our expanding team at Pickworths Residential Living.
This role supports our teams and services by ensuring that our digital systems, devices and technology run smoothly, helping staff to provide outstanding support to the people who live at Pickworths.
To make sure the role is the right fit for you, the apprenticeship level and starting salary will be based on your previous qualifications and experience. This ensures that the right candidate joins us at the level that best supports their development.
At Pickworths Residential Living, you’ll be supported to grow, learn and develop at a pace that’s right for you.
We will provide:
- High‑quality training and development
- Access to industry‑recognised apprenticeship pathways
- Ongoing supervision and mentorship
- A supportive team who want you to succeed
We are committed to helping you build a long‑term career in IT, digital operations, or systems administration.
About the Role
You’ll support the day‑to‑day running and improvement of our IT systems, including:
- Helping staff with IT issues (passwords, access, devices)
- Setting up new users, laptops, phones and tablets
- Supporting Microsoft 365 (Outlook, Teams, SharePoint)
- Assisting with device management using Intune
- Supporting Power BI reporting and data
- Creating and improving digital forms and systems
This is a hands‑on role where you’ll learn by doing, supported by a friendly and experienced team.
About You
We are looking for someone who wants to be part of a supportive team and is motivated to learn and develop.
You will be:
- Honest, reliable and trustworthy
- Naturally helpful and patient when supporting others
- Someone who enjoys problem‑solving and learning new systems
- Able to communicate clearly with colleagues at all levels
- Organised, with attention to detail
- Proactive, with a positive “can‑do” attitude
- Willing to take ownership of your learning and development
You do not need extensive IT experience; your attitude, curiosity and willingness to learn are what matter most.
Essential
- Interest in IT, systems and technology
- GCSE Maths (or equivalent)
- Right to work in the UK
Desirable
- Knowledge of IT systems, Microsoft 365 or troubleshooting
- Interest in data, reporting or digital systems
- IT/Computer Science qualification(s)
- Driving licence
Successful candidates will be required to complete an enhanced DBS check.
Benefits
- Competitive Salary (based on qualifications and experience)
- 6.4 weeks annual leave, including additional time for your birthday
- Paid breaks
- Casual dress
- Company pension
- Cycle to work scheme
- Blue Light Card
- Opportunities to be involved in digital and system improvement projects
Job Types: Full-time, Apprenticeship
Pay: £16,640.00-£27,560.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
Work Location: In person
