About WHW
WHW is a family-owned, award-winning dental manufacturer and supplier, providing over 25,000 product lines to customers across the UK. Built on strong customer relationships and a commitment to continuous improvement, we pride ourselves on delivering outstanding service and support to our customers.
As our business continues to grow, we are looking for a motivated and confident Phone-Based Territory Manager to join our internal sales team.
The Role
As a Phone-Based Territory Manager, you will be responsible for managing and developing customer relationships within your assigned territory. Working closely with a field-based sales representative, you’ll help maintain existing accounts, identify new business opportunities, and support customers with product recommendations and order management.
This is an excellent opportunity for someone who enjoys building relationships, working towards goals, and developing a career within a growing business.
Key Responsibilities
Customer Relationship Management
- Build and maintain strong relationships with existing and prospective customers
- Deliver a professional and friendly customer experience over the phone
- Understand customer needs and provide suitable product recommendations
Sales & Business Development
- Proactively contact customers to generate new business opportunities
- Support the growth and development of your assigned sales territory
- Promote new products, offers, and solutions to customers
- Work towards individual and team sales targets
Order & Account Management
- Process customer orders accurately and efficiently
- Maintain up-to-date customer records and sales activity
- Follow up on quotations, enquiries, and customer requests
Territory Collaboration
- Work closely with your assigned field sales representative
- Support territory planning, sales campaigns, and customer engagement activities
About You
We are looking for someone who is enthusiastic, motivated, and enjoys speaking with customers.
We are looking for someone with:
- A minimum of 2 years' previous experience in telesales, account management, internal sales, or a similar sales-focused role
- Strong communication and relationship-building skills
- Confidence making outbound calls and identifying sales opportunities
- A positive and proactive approach to work
- Excellent organisational and time-management skills
- The ability to work both independently and as part of a team
- Experience using CRM or order-processing systems (preferred)
Experience within dentistry, manufacturing, or a related industry would be beneficial, but is not essential.
We believe great salespeople can come from a variety of industries and provide the training and support needed to develop specialist knowledge within the dental sector.
What We Offer
- Competitive salary + commission following successful completion of probation
- Full training and ongoing support
- Opportunities for professional development and progression
- Supportive and collaborative team environment
- Company pension scheme
- Free on-site parking
- The opportunity to play an important role within a growing business
Why Join WHW?
At WHW, we believe our people are key to our success. We are committed to creating a positive, supportive workplace where employees are encouraged to learn, develop, and contribute new ideas.
We value teamwork, professionalism, and continuous improvement, and we are proud to foster an inclusive culture where everyone is treated with respect and encouraged to grow.
Experience
- Sales: Minimum 2 years (required)
- Dental industry experience (preferred but not essential)
Job Type: Full-time
Pay: From £27,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Education:
- GCSE or equivalent (required)
Experience:
- Sales: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
