Taxi Licensing Service Support Officer (Admin)
Job Ref: North Northamptonshire RQ1734214
Pay Rate: £15.06 per hour PAYE
Hours per week: 37 Monday – Friday, normal working hours
This opening assignment is for 3 months
City, Postcode: Kettering NN15 7QX
Office based
About the Role
We are looking for a Taxi Licensing Service Support Officer to join our Licensing team. You will support the administration of taxi licensing services for private hire vehicles, hackney carriages, drivers, and private hire operators across North Northamptonshire.
The role involves processing licence applications, maintaining accurate records, providing advice to customers and licence holders, and ensuring all work complies with relevant legislation, council policies, and data protection requirements. You will work closely with colleagues, licence holders, and partner agencies to help deliver an efficient and professional service.
Key Requirements
- Educated to GCSE level (Grade C/4 or above) or equivalent, including English and Maths.
- Experience of taxi licensing administration and knowledge of relevant taxi licensing legislation.
- Strong communication skills with the ability to deal professionally with customers, colleagues, elected members, and external agencies.
- Good IT skills, including experience using case management systems and Microsoft Office 365.
- Ability to organise and prioritise workloads, meet deadlines, and work independently as well as part of a team.
Key Responsibilities
- Process taxi licence applications for drivers, vehicles, and operators in line with legislation, policies, and procedures.
- Provide advice and support to customers and members of the taxi and private hire trade.
- Maintain accurate and up-to-date records on licensing databases while ensuring compliance with Data Protection requirements.
- Produce and issue licences within agreed timescales and escalate concerns where formal action may be required.
- Deliver excellent customer service and support continuous improvement of the licensing service.
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. 